Pc Services Delivery Project Manager

hace 4 meses


Heredia, Costa Rica Hewlett Packard A tiempo completo

**Our organization**:
HP is accelerating on Services to creating outcome-based solutions for all our customer categories.

Our organization (Customer Support / CSSD-WDS) delivers these services.

Our team (Services Delivery Capability team) plays a key role in the design of these services with the Business Units and are responsible of developing and optimizing how they are delivered. These are the services sold to our Device-As-A-Service/DaaS (PC), Managed-Print-Services/MPS (Print). **We are basically the “R&D of services”.**

Our diverse and passionate team of Service Designers, and Delivery Technical Consultants craft services based on deep, empathetic understanding of customer needsand an expert knowledge of HP operational capabilities to aide in Deal solutioning.

**Job scope**:

- Service design for Global/WW, PC and Print; ability to traverse for consulting on Deals.

**Job specifics/responsibilities**:

- The Service Designer (known as well as Delivery Capability Mgr) is responsible for a portfolio of new or existing services and corresponding delivery capabilities. She/he leads the development of **service concepts, blueprints, customer journeys and other service design artefacts.** She/he is responsible for identifying, designing, implementing, and improving ITIL based processes behind the PC services delivery.
- Also possess a wide array of skills, that allows them to successfully strategize and collaborate for the support of Deals in flight.
- As such, she/he frequently contributes to the development of new ideas and methods. While working in a global team (covering all markets), she/he will work closely with regional service delivery teams, as well as the Global Business Unit (GBU).
- The responsibility includes providing expert support to sales and pursuit teams on the delivery capabilities she/he manages. These pursuit teams are engaged with customers to provide a contractual solution and regularly require Subject Matter Experts to help.

**Key deliverables/accountabilities**:

- Project management plan for development of new services, and or CSI of existing Services.
- Accountable for effective planning, execution, monitoring and controlling of the project activities related to those service projects -using project management standards and methodologies.
- Craft Customer Journey and Blueprints.
- Be available for aide in Deal solutioning -optimization.
- Collaborate with the HP IT / Tools team as required to customize the tools in-scope.
- Document the “recipe” for all operational roles once new service/capabilities are designed, to handover to them.
- Agree with the stakeholders on KPIs/Metric to be used to measure the effectiveness of the Process and the calculation mechanism of each of the KPIs/Metrics.
- Provide the Process/tools training to all the resources in the Engagement.

**Working relationships**:
**Internal**
- Global Business Unit in charge of PC and/or Print Services
- Pursuit teams in particular Solution Architects (SA) and CS Delivery Assurance Managers (DAM)
- CS Services Delivery teams in regions, especially Transition and Transformation Managers (TTM) and Account Delivery Mgt (ADM)
- CS Global, Regional or Country delivery organizations (contact centers, field, channel, supply chain).

**External**
- As an expert on his/her services in his/her region, the Service Designer/Delivery Technical Consultant may be asked to provide consulting in front of customers during deal pursuit phases.

**Education (degree) and professional experience required**:

- Engineering or Master degree
- Service design, and service management.
- Relevant experience in service design or related role such as user experience design or design research
- Passionate about service design creating human-centred services.
- Knowledge of existing and emerging service design tools and methods.
- ITIL certified - strong knowledge of ITIL service design & service transition management
- Project mgt
- 7+ years in project management roles or in like roles/businesses
- PMP certification welcomed.
- lean Six Sigma certification highly desirable.
- Cross-functional and multi-country working experience.

**Personal skills and qualities**:

- Excellent Presentation skills, verbal and written communication skills and facilitation skills.
- Strategic thinking
- Building relationships, conflict management, capacity to influence across organizations.
- Achievement drive, optimism, and growth mindset
- Experience in running online and offline workshops.

**Technical skills (procedures and documents the employee must be acquainted with)**:

- ITIL
- Ideally Service Now ITSM

About HP

You're out to reimagine and reinvent what's possible—in your career as well as the world around you.

So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what's next. We're in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningfu



  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Our organization**: HP is accelerating on Services, with now a dedicated business unit. Our organization (Managed Delivery Services) is the powerhouse behind these services. Our team (PC Services Delivery Capability team) plays a key role in the design of these services with the Business Unit, and we are responsible of developing and optimizing how they...


  • Heredia, Costa Rica Trax Group A tiempo completo

    Trax Deployment Services Project Managers are responsible for the timely implementation of new client engagements, rolling out incremental phases for existing clients, and delivering cross-functional strategic initiatives. Working directly with a team of professionals globally, managing a portfolio of client-facing projects, and directly engaging with...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    7+ years of tax, finance or a related analytical field experience - 3+ years of advanced proficiency in Excel (pivots, lookups, etc.) experience - 6+ years of creating process improvements with automation and analysis experience - 5+ years of directly managing and leading a team of 5+ members experience - 7+ years of finance or a related analytical field...


  • Heredia, Costa Rica NTT DATA A tiempo completo

    We are currently seeking an IT Project Manager Junior to join our team in Heredia, Costa Rica. - ** Job Description**: - Support Infrastructure project multi-country. - Working in virtual teams, working remotely or for a remote manager. - Support projects end-to-end (planning, execution, monitoring and closure) - Basic support in project financial...


  • Heredia, Costa Rica NTT DATA A tiempo completo

    We are currently seeking a IT Infrastructure Project Manager JR to join our team in Heredia, Costa Rica. - ** Job Description**: - Support Infrastructure project multi-country. - Working in virtual teams, working remotely or for a remote manager. - Support projects end-to-end (planning, execution, monitoring and closure) - Basic support in project financial...

  • Project Manager

    hace 5 meses


    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **About the role**: At this role you will be a Project Manager who will be responsible for developing a project management plan associated to various technical migration requirements for various client solutions utilized. The plan will follow a standard project management framework ensuring project timelines are met, issues are appropriately identified and...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...

  • Sr. Project Manager

    hace 7 meses


    Heredia, Costa Rica JLL A tiempo completo

    **JLL supports the Whole You, personally and professionally.** **Role Purpose** The Global Real Estate & Facilities (GREF) team manages the corporate office portfolio and aims to provide a safe, sustainable, and efficient work environment to accommodate growth and enable our client’s employees to innovate and delight customers. The Global Project...

  • IT Project Manager

    hace 4 meses


    Heredia, Costa Rica Encora A tiempo completo

    **Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...

  • Project Manager

    hace 5 meses


    Heredia, Costa Rica Critical Mass A tiempo completo

    The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation,...


  • Heredia, Costa Rica Serasa A tiempo completo

    Finance Project Manager Full-time - Employee Status: Regular - Role Type: Hybrid - Department: Project Management - Schedule: Full Time **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial...

  • Project Manager

    hace 5 meses


    Heredia, Costa Rica World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL services its loan portfolio and loan portfolios for third parties, specializing in the management of...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Owns the customer operational business relationship of mid-size to large domestic accounts. - Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication. - Leads...

  • Project Coordinator

    hace 5 meses


    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Role Summary**:The role of the Professional Services team is to plan and successfully transition operational responsibility for contracted Managed Print Services from the customer to HP. **Responsibilities**: - Manages customer project delivery. - Revenue as detailed in Impact section. - Large/ moderately complex/ local or sub - region. - Medium/ high...

  • Project Manager

    hace 5 meses


    Heredia, Costa Rica First Factory, Inc. A tiempo completo

    As First Factory’s Project Manager, you’ll be responsible for handling our company's ongoing projects. You will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. You will need to possess fluent English proficiency, both spoken and written, to effectively communicate and provide...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Project Management Schedule: Full Time **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees. **Job...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a...