Customer Kickstart Projects Manager
hace 7 meses
Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees.
**Job specifics/responsibilities**:
- Management of new kickstart pilot projects for MCS customers (2-3 months each)
- Customer engagement to position new kickstart project opportunities
- Management of kickstart project deliverables to ensure successful completion
- Customer kickstart project closure presentations
- Support costing for new MCS opportunities and POCs
- Support pre-sales communication with customers, to explain MCS monitoring process & delivery model
**Key deliverables/accountabilities**:
- Kickstart projects completed within budget and schedule agreed with customer
- Kickstart projects presenter to customer
- Kickstart projects leading to signed HP MCS service contracts (conversion rate)
Working relationships:
Internal
- Executive management sponsors and stakeholders
- HP IT management and operational contacts
- Regional Pursuit
- Sales / Pre-sales
- PS GBU teams
- CS delivery global teams
- CS delivery regional teams
- Poly delivery teams
External
- Commercial MCS customers
- External delivery partners / suppliers
**Education (degree) and professional experience required**:
- Bachelor/Master
- Experience in virtual team environment
Other requirements:
- Fluent English
- Other foreign languages knowledge would be an asset
**Personal skills and qualities**:
- Very strong customer communication & influencing
- Very strong organizational skills
- Ability to introduce structure in complex environments
- Positive can-do attitude, innovative thinking
- Customer centric approach
- Ready to work in global environment
**Key business & technical skills**:
- Program Management expertise & certifications (PgMP, LSS)
- Practical Service Delivery Management expertise, with focus on Poly services
- Commercial PC business acumen and Poly hardware knowledge
- Financial management & modelling experience
- SOAR process knowledge & custom deals costing
- Account Transition Mgmt / DRA experience & knowledge
- Service mgmt (ITIL) expertise and ITSM tools knowledge
-
Customer Service Team Lead
hace 2 días
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations...
-
Sr. Manager, Finance Projects
hace 6 días
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Customer Success Manager
hace 1 semana
Heredia, Costa Rica Auxis A tiempo completoJob Summary: A Customer Success Manager (CSM) is a trusted advisor to Auxis’ customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. The CSM provides the necessary client liaison support, and daily technical service delivery, to ensure delivery of world class IT...
-
Customer Service Manager Pu
hace 6 días
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations...
-
Manager, Customer Experience
hace 7 meses
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Manager, Customer Success, Strategic Account
hace 6 meses
Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...
-
Customer Success Manager
hace 7 meses
Heredia, Costa Rica Hewlett Packard A tiempo completoThe Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...
-
Customer Experience Manager
hace 7 meses
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: As Customer Experience Manager for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...
-
Customer Success Manager
hace 7 meses
Heredia, Costa Rica Hewlett Packard A tiempo completoThe Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management...
-
Customer Service Manager
hace 7 meses
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Project Manager
hace 7 meses
Heredia, Costa Rica Critical Mass A tiempo completoThe Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation,...
-
Visual Design Manager, Ccs
hace 9 horas
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3+ years in a lead or management position for a design or creative-related team. Having direct reports or direct reports responsibilities. - Bachelor's degree in design or related field experience. - Experience in design, digital production, and project management. - Able to deal with ambiguity. - Ability to work with highly technical teams and handle...
-
Project Manager
hace 9 horas
Heredia, Costa Rica Hangar Worldwide A tiempo completo**Show the world what you can do.** **In this role you will**: - Responsible for immediate supervision project delivery including scope, resource, risk, financial and time management. - Responsible for monitoring the daily activities of the projects assigned. - Work on issues of limited to moderate scope. - Follow established practices and procedures in...
-
Customer Service Supervisor
hace 7 meses
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Commissioning Manager
hace 7 meses
Heredia, Costa Rica Amentum A tiempo completo**Amentum** is seeking a **Commissioning Manager** to join our Operations and Maintenance Team The **Commissioning Manager** is responsible for the organization, direction, supervision and coordination of commissioning activities on a project site as delineated in the applicable procedures and Site-Specific Safety Plan. **Essential Responsibilities**: -...
-
Engagement Manager
hace 7 meses
Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Service Specialist, Wondery
hace 7 meses
Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoExperience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business - Experience using help desk software and remote support tools, such as Intercom or Zendesk - Experience using payment and billing software, such as Stripe Key job responsibilities - Monitor and respond to app reviews, with responses...
-
Project/program Manager
hace 9 horas
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoProject/Program Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. **_ In this role: _** **_Job Family...
-
Field Tech Manager
hace 1 semana
Heredia, Costa Rica NTT DATA A tiempo completoWe are currently seeking a Field Tech Specialist to join our team in Heredia, Costa Rica. NTT Data Services is Hiring! **Position's Overview** At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to...
-
Project Manager
hace 7 meses
Heredia, Costa Rica World Business Lenders, LLC A tiempo completoWorld Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL services its loan portfolio and loan portfolios for third parties, specializing in the management of...