IT Service Administrator

hace 5 meses


Heredia, Costa Rica Encora A tiempo completo

**Our company**:
Encora is a global Software and Digital Engineering company that helps businesses overcome the Software Engineering Talent shortage and provides next-gen services such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We have 16 global offices and 25 innovation labs.

Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.

**About the role**

At Encora we are looking for a great talent like you to join our team as the next **IT Service Administrator (6984)**

Would you like to join our great team of engineers? Here we will tell you more about us and the role

In this role, you will be an IT Service Administrator specializing in Atlassian administration. You will maintain and improve our Atlassian suite of tools, ensuring efficient functionality and flawless user experiences across our organization. Your expertise will support our teams' collaboration and project management efforts.

**Responsibilities**
- Lead, configure, and customize the Atlassian tools, including Jira, JSM, Confluence, Opsgenie and related plugins, to align with organizational requirements.
- Collaborate with cross-functional teams to gather and scope project requirements.
- Design and implement custom workflows, fields, screens, and automation to optimize processes and support business needs.
- Build a playbook to demonstrate the capabilities of Atlassian/Jira to the business users.
- Build and maintain documentation, guidelines, and standard methodologies for the Atlassian tools and related processes.
- Maintain Atlassian environment to best practice standards around security groups, permissions, schema configurations, and backups.
- Create dashboards based on business requirements, troubleshoot Atlassian related issues, and generate reports to provide tool usage and performance insights.

**Qualification**
- 3+ years of experience as an Atlassian Administrator or in a similar role, with hands-on experience in configuring and customizing.
- Proven understanding of IT service management concepts and standard processes.
- Experience with Atlassian tool integration and plugin development is a plus.
- Time management skills to balance ongoing administrative tasks with project-based work.
- Ability to work effectively within a team and with mínimal supervision.
- Experience working in scrum or agile teams.
- Advanced English Level (B2+ miminum)

**Why you will love working with us**:

- WFH/WFA and available workplace office space if preferred
- Private medical, dental, and life insurance
- Additional vacations per work anniversaries
- Birthday day off
- 3 sick leaves paid per year
- Certification Reimbursement
- Referral bonuses
- Mental Health days off
- Employee Solidarity Association
- A value-based culture where opportunities to learn are endless



  • Heredia, Costa Rica CBRE A tiempo completo

    Technical Service Administrator Job ID 183545 Posted 11-Oct-2024 Service line Advisory Segment Role type Full-time Areas of Interest Customer Service, Digital & Technology/Information Technology Location(s) Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica About the Role: This position provides Tier 1...


  • Heredia, Costa Rica JLL A tiempo completo

    **JLL supports the Whole You, personally and professionally.** The Corrigo System Administrator supports the client and account leadership team through system administration, data analysis, and process documentation. The role will analyze and process data and system changes from external users (including facility managers, coordinators, etc) as well as...

  • Jira Administrator

    hace 6 meses


    Heredia, Costa Rica First Factory, Inc. A tiempo completo

    First Factory is looking for a Jira Administrator to join our team. The Jira Administrator is responsible for managing, configuring, and optimizing the Jira platform within an organization. Jira is a popular project management and issue-tracking software used to facilitate collaboration and streamline workflow processes. The Jira Administrator plays a...


  • Heredia, Costa Rica GRUPO STT A tiempo completo

    Service Desk-IT Support, quién realizará las siguientes funciones: Experiência y excelentes habilidades de resolución de problemas de hardware y software. Comprensión del sistema operativo Windows. Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets. Experiência en la resolución de problemas de TI por teléfono/correo...

  • Systems Administrator

    hace 5 meses


    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As a Customer Operations System Administrator, you'll fill a new and exciting role working across the entire customer organization! You'll be tasked with overseeing and administering various Customer Success technology through feature implementation, continued maintenance, and future advancements. Tebra will look to you to align, drive,...


  • Heredia, Costa Rica Viant Medical A tiempo completo

    **Knowledge/Education**: - Associates Degree in Computer Science or other technical field is required Advanced English **Job Experience**: - 2-3 years IT support experience required **Skills/Competencies**: - Provide after-hours support when required critical to the business operations - Ability to work effectively in a fast-paced team environment as...


  • Heredia, Costa Rica Viant Medical A tiempo completo

    **Knowledge/Education**: - Associates Degree in Computer Science or other technical field is required Advanced English **Job Experience**: - 2-3 years IT support experience required **Skills/Competencies**: - Provide after-hours support when required critical to the business operations - Ability to work effectively in a fast-paced team environment as...


  • Heredia, Costa Rica InterSources A tiempo completo

    Snowflake Database Administrator 100% Remote | LATAM The Snowflake Database Administrator (DBA) position is pivotal in ensuring the optimal performance, security, and reliability of databases within the Snowflake Data Cloud platform. The successful candidate will be responsible for various tasks including database setup and configuration, performance...


  • Heredia, Costa Rica Procore Technologies A tiempo completo

    Job DescriptionIf you read the description below and feel that this position excites you, but your experience does not add up 100%, we encourage you to apply and tell us why! We look forward to learning what makes you passionate and purposeful.Do you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As a Customer Operations System Administrator, you'll fill a new and exciting role working across the entire customer organization! You'll be tasked with overseeing and administering various Customer Success technology through feature implementation, continued maintenance, and future advancements. Tebra will look to you to align, drive,...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Qué puedes esperar de su día a día en Straumann Group?** **Soporte/Análisis de Sistemas de Información** - Satisfacer a los usuarios de acuerdo con los lineamientos de la organización. - Reconocer las necesidades, requerimientos y requerimientos del negocio. - Estar alineado con las mejores prácticas de Service Desk del mercado. - Alcanzar las...

  • Billing Administrator

    hace 5 meses


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a...

  • IT Helpdesk Manager

    hace 5 meses


    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    The Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads. They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and ensure that client inquiries...

  • System Administrator

    hace 5 meses


    Heredia, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. The System Administrator is the key interface between the users and the system used to connect to problem resolver groups. You will be joining a fast-paced and exciting environment, where you will work with multidisciplinary teams to create solutions that meet the company's strategic...

  • Billing Administrator

    hace 5 meses


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Finance Schedule: Full Time Shift: Day Shift **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the...

  • Billing Administrator

    hace 6 meses


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Finance Schedule: Full Time Shift: Day Shift **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the...

  • Billing Administrator

    hace 6 meses


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a...

  • Billing Administrator

    hace 6 meses


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Finance Schedule: Full Time **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power of data to...

  • Jira Administrator

    hace 5 meses


    Heredia, Costa Rica Databricks A tiempo completo

    RDQ423R45 **Jira Administrator** **Summary**: The JIRA Admin & Release Manager will oversee the administration, maintenance, and evolution of our JIRA system, and manage software releases across multiple projects. Additionally, will ensure best practices in the Software Development Life Cycle (SDLC) are enforced and will contribute to the enablement of...

  • IT Support

    hace 5 meses


    Heredia, Costa Rica Global Services Business A tiempo completo

    An Importan company is looking for an IT Support with advanced English. Provide Help Desk Support onsite for all client employees and contractors. The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving...