IT Delivery Lead, Consumer Experience Heredia

hace 7 meses

Heredia, Costa Rica Philip Morris International A tiempo completo

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products. PMI’s journey to a smoke-free future is fueled by technology.

The total transformation we’re going through means that there are unique IT projects here to match all levels of skills and ambitions - from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions.

To join us in IT you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the bests you’ll ever work with.

Key Accountabilities
- In charge for deployment, integration, and support of locally and centrally developed/managed IT solutions for the B2C domain (Digital and Consumer Experience)
- Act as Service Manager and/or Service Integrator for locally delivered differentiating solutions
- Evaluate business processes, anticipate requirements, uncover areas for improvement
- Clearly define deliverables, timelines and dependencies for team members, external consultants, and internal key stakeholders
- Facilitate deployment of new functional modules according to business requirements
- Coordinate external consultants, vendors, and internal project teams during project execution
- Maintain active contact and communication with key business stakeholders and provide advice on business matters having IT implications, to achieve competitive advantage and facilitate business development
- Promote and share the global IT portfolio and offer differentiated consumer experience solutions tackling specific market needs
- Contribute into IT Transformation through evaluation of the most cutting-edge tech solutions being focused on experimentation, delivering and piloting of MVPs as well as manage proper industrialization of newly built solutions (including industrialization, deployment, and post
- implementation support)
- Ensure adherence to all PMI policies and guidelines on security and compliance by leading the assessment and implementation of IT Security requirements to minimize risks regarding confidentiality, integrity, and availability of information as (to be) processed, stored, retained in IT systems
- Ensure IT expenditures, including capital expenditures are properly documented, budgeted, and approved in line with local and PMI requirements, and regularly carry out budget controls and cost projections during the year to ensure availability of funds & avoid budget overspending

Required Experience:

- 5+ years of experience in software and/or technology service management, service integration and IT service delivery
- Experience with API integration, Cloud Computing and Mobile/Web apps with a focus on B2C domain
- Solid understanding of the consumer/customer journey and the tools supporting it (CRM,, Loyalty solutions, Referrals, Consumer Programs, landing pages, identity, and age validation/verification services, e-commerce)
- High-level understanding of cloud services architecture (AWS)
- Practical experience in setup, configuration, and support of different Consumer Programs
- Additional advantages: ITIL Certified, AGILE Framework, Omnichannel content delivery.

General Qualifications:

- Proper combination of seniority in terms of mindset combined with technical “know-how”, which should result in solid level of autonomy in decision making and execution and become fundamental for providing of quick response for increasing Business demand
- Solid leadership capabilities and practical people management experience as it is required to positively influence business decisions and coordinate internal and external service providers
- Digital savviness
- Ability to manage in an environment of uncertainty, ambiguity, and complexity with diverse stakeholders in multiple geographical locations
- Strong analytical thinking capabilities and ability to address business challenges and opportunities with customer focus
- Creative approach to problem solving
- Excellent communication skills
- Good teamwork and collaboration

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