Sr. IT Manager Shared Services Center Americas

hace 5 meses

Heredia, Costa Rica DHL A tiempo completo

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions.

**Summary**

DHL is hiring a Head of IT for its SSC (Shared Services Center) in Americas. In this role, you willmanage the overall coordination, status reporting, and stability of the SSC Information Technology's service delivery, ensuring that SLA’s, KPI’s and project goals support regional and global objectives and are met within agreed upon time, scope, quality, and resource requirements. Responsible for leading a comprehensive information technology team including network services and support, end user support, infrastructure, service management, IT Security, Data Protection and project management. Develops and executes plans that incorporate the following components: time, cost, scope, quality, communications, risk, human resources, procurement, and integration. Identifies new opportunities for IT Service Improvement, First Choice Process Improvement, Innovation and Digitalization, IT Infrastructure & Service Management Improvement, and IT Run Cost Optimization at a Local and Regional level. Ensures uninterrupted end-to-end IT service quality delivered to internal and external customers and facilities. Has an extensive depth of knowledge of our business from internal and external customer point of view. Understands and manages communication across domain functions and across business unit functions in related IT processes.

**Main Responsibilities**

**COE**: Process Management IT Center of Excellence (COE) process implementation, documentation, improvement, and controls, aligned with DPDHL Standards and Cobit 5 framework.

**Relationship (Stakeholder) Management**: Continuous communication with stakeholders. Reporting progress of the projects on an ongoing basis.

**Service Delivery Management**: Responsible of the Incident, Request and Escalation processes, working with internal and third party teams to ensure actions are taken and completed in time, according to the SLA agreed with the Business.

**Change Management**: Implementation and acceptance of change requests (BRS and RFCs documentation, Business Case or POA approvals, implementation and testing) with vendors, DHL employees and stakeholders.

**New Implementations**: Responsible of implementing new services and/or new countries, using project management tools to ensure proper implementation of deliverables, on time, within budget.

**Budget and Vendor Management**: Project Budget & control, Vendor Management including contracts, PO administration, etc.

**Tasks & Responsibilities**:

- Participates in the leadership and management of the SSC SMT and Regional IT ISSM SMT to communicate, coordinate, align, and envision IT directions, priorities, and goals.
- Ensures the provision of comprehensive, integrated, reliable, high-quality IT services for the needs of the SSC organization.
- Responsible for understanding and successfully managing the interdependencies between multiple related and unrelated projects whose coordinated delivery is required to achieve regional and global objectives.
- Initiates, plans, executes, and controls complex and strategically important projects related to IT, incorporating management plans for time, cost, scope, quality, communications, risk, human resources, procurement, and integration.
- Translates business and project requirements into IT project objectives and tasks; manages project resources and reports on project progress throughout the project lifecycle.
- Manages prioritization procedures for changing scope (i.e., change management) and project acceptance procedures. Participates, coordinates, validates/approves and provides input to Service Review Boards (SRB), Change Advisory Boards (CAB), and Project Prioritization Review Boards (PPRB).
- Manages relationships and contract agreement performance with third party service providers.
- Defines and manages IT budget requirements and priorities, including CapEx and OpEx, to ensure actual spending is within budgeted amounts.
- Communicates and implements IT policies, standards, guidelines and budgets, translating business risks and requirements into appropriate solutions and controls. Responsible for IT related internal and external audits, ensuring respective compliance measures and appropriate controls are in place.
- Ensure appropriate measures are in place to protect company data and comply with regulations. Define, update and test backup and disaster recovery plans to respond to potential disasters, malicious events, and cyberthreats.
- Ensure maintenance of appropriate documentation of IT assets, system configurations and inventory for all areas of responsibility.
- En

  • Sr. IT Manager Shared Services Center Americas

    hace 6 meses

    Heredia, Costa Rica DHL A tiempo completo

    At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics...

  • Director, Shared Services

    hace 5 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • IT Infrastructure Manager

    hace 5 meses

    Heredia, Costa Rica DHL A tiempo completo

    At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400...

  • IT Senior Auditor

    hace 5 meses

    Heredia, Costa Rica DHL A tiempo completo

    **About DHL and Internal Audit**: DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional...

  • Public Sector Sr. Account Manager Central America

    hace 5 meses

    Heredia, Costa Rica Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada A tiempo completo

    7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 10+ years of business development, partner development, sales or alliances management experience Would you like to be part of a team focused on increasing the adoption of Amazon Web Services and help Public Sector Organizations on...

  • Its Support Mgr Ii, IT Services

    hace 5 meses

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of developing a team of technical professionals across multiple locations experience - 2+ years of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of professional or military experience - Knowledge of Linux or Unix systems administration At Amazon, we strive to be Earth's most...

  • Sr DevOps Engineer/ Cloud

    hace 6 meses

    Heredia, Costa Rica SGF Global A tiempo completo

    **Sr DevOps Engineer/ Cloud (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a Sr DevOps Engineer/ Cloud, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelors in Computer Science or equivalent work experience - 4-6 years of experience - Advanced Linux yum/dnf RedHat rpm package manager hands-on experience with solving...

  • Sr. Account Manager

    hace 5 meses

    Heredia, Costa Rica PTS Consulting Services A tiempo completo

    **Job ID**: **JDPTS0046**: Posted on: 2021-10-27 **Status**:Active **About Us**: We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our reach...

  • Finance Project Manager

    hace 5 meses

    Heredia, Costa Rica Serasa A tiempo completo

    Finance Project Manager Full-time - Employee Status: Regular - Role Type: Hybrid - Department: Project Management - Schedule: Full Time **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial...

  • Sr IT Audit Manager, Defsecc

    hace 7 meses

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Basic Qualifications - BA/BS in Computer Science, Engineering, Mathematics or related field - Advanced working knowledge of large data manipulation and data mining using SQL - Advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools (familiarity with Tableau and Quicksight preferred) Amazon is in search of a Senior...

  • IT Helpdesk Manager

    hace 5 meses

    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    The Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads. They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and ensure that client inquiries...

  • Finance Project Manager

    hace 5 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Project Management Schedule: Full Time **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power...

  • Finance Project Manager

    hace 5 meses

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a...

  • IT Security Manager

    hace 5 meses

    Heredia, Costa Rica DHL A tiempo completo

    At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400...

  • Provider Services Manager

    hace 5 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Kn Global Services Her

    hace 5 meses

    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. ** Your Role**: The IT Manager will be responsible for leading the information technology strategy of the company, ensuring alignment with the organization's mission and business objectives. This role involves...

  • HR Services Analyst

    hace 5 meses

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Services Analyst will provide professional customer service support, both individually and as part of a service team, with a focus on assisting employees with their HR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Services Analyst will work as a support for the HR Services Center team as an...

  • Sr. Engagement Manager

    hace 6 meses

    Heredia, Costa Rica Hakkoda A tiempo completo

    **ABOUT HAKKODA Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being an...

  • Manager, Facilities Services

    hace 5 meses

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • IT Support

    hace 5 meses

    Heredia, Costa Rica Global Services Business A tiempo completo

    An Importan company is looking for an IT Support with advanced English. Provide Help Desk Support onsite for all client employees and contractors. The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving...