IT Infrastructure Manager

hace 3 semanas

Heredia, Costa Rica DHL A tiempo completo

At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400 Certified International Specialists who work passionately and motivated AS ONE team, moving more than 10 million shipments a year, and exceeding our customer’s needs, while supporting their businesses and positively impacting our communities at the same time. We are the Great Place to Work #1 in Latin America, and we feel really proud of that. And the good news are... We are looking for a Superstar like you, are you insanely customer focused and someone who wants to have the best day, every day...

**Location**

Central and South America (Managing IT security operations across 15 countries); the occupant of the position will be located in the country where is current based.

**Role Purpose**

**Main Accountabilities**
- Lead and manage the IT infrastructure team, providing guidance, coaching, and support to ensure the team's success in delivering high-quality infrastructure services.
- Develop and execute strategies for the design, implementation, and maintenance of the organization's IT infrastructure, ensuring scalability, reliability, and security.
- Oversee the management of network infrastructure, including LAN, WAN, VPN, and wireless networks, to ensure optimal performance and connectivity.
- Manage the organization's server infrastructure, including virtualization technologies, server hardware, operating systems, and backups.
- Ensure the availability and integrity of data center operations, including power and cooling systems, physical security, and disaster recovery planning.
- Collaborate with cross-functional teams and stakeholders to identify infrastructure needs, define requirements, and implement solutions that support business objectives.
- Develop and implement IT infrastructure policies, procedures, and standards to ensure compliance with industry best practices and regulatory requirements.
- Monitor and analyze infrastructure performance metrics, identify areas for improvement, and implement proactive measures to optimize performance and minimize downtime.
- Manage vendor relationships and contracts related to IT infrastructure services, ensuring service level agreements are met and costs are optimized.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
- Minimum of 8 years of experience in IT infrastructure management, with at least 3 years in a leadership role.
- Strong technical knowledge and hands-on experience in network infrastructure, server administration, virtualization, storage systems, and data center operations.
- Proven track record in successfully managing IT infrastructure projects from conception to completion.
- Excellent leadership and people management skills, with the ability to inspire and motivate a team.
- Strong problem-solving and decision-making abilities, with a focus on delivering innovative and practical solutions.
- Solid understanding of ITIL framework and best practices for IT service management.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
- Relevant certifications such as CCNA, MCSA, VCP, or ITIL are highly desirable.

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