Infrastructure Analyst 1

hace 18 horas

Heredia, Costa Rica Citi A tiempo completo

Do you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well organized? Are you willing to collaborate with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in the world?

If you would like to make an impact with your work while being supported by smart and motivated colleagues, come find your next opportunity with us Thanks to our global reach, we can help you get where you want to go.

Being the best requires working together — across time zones, languages and borders. That can only take place in an environment where people respect, value and support one another. Citigroup is an equal opportunity employer and value diversity at our company. We do not discriminate both interviewees and employees regardless to their status.

At the Citi Technology Infrastructure (CTI) Global Production Operations, we operate multiple services and technologies and are currently seeking a talented person to run our operations within Distributed technology as a key part of the CTI Global Command Center Operations Team. As the Distributed Analyst, you will run IT Service orientated coverage within Citi infrastructure to reduce or mitigate any actual or potential outage to our supported businesses. This is all done from our state of the art regional Command Center in partnership with the Workflow Coordinators, Staff Managers and the Distributed Team in cooperation with our other Operations centers located in North and South America, Europe and Asia.

This position gives you an excellent deal of liberty to self-determine organizational and career direction. Being a part of Command Center Operations team, it is expected you demonstrate competency in Distributed Technology and ability to quickly learn multiple platforms, toolsets and processes.

**Role and Responsibilities**:
In this role, you will be responsible for providing technical support for Citibank’s global infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure.
- We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.
- You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT and business.
- Key to your success will be impeccable process fulfillment and continuous service delivery as this is our highest priority.
- Perform quality assessment on assigned duties.
- Take responsibility of the coordination of different global processes during its lifecycle.
- Perform day-to-day management of the different requests (incidents /change request) process.
- Ensure that every request is being processed and progressing with stablished service level objectives.
- Coordination with global members and external parties including third party providers.
- Take ownership of inbound requests from customers, partners.
- Report immediately any operational issues and risks.
**Knowledge, Skills and Competences**:
That position will require you to conduct in a dynamic environment, with a fluctuating, potentially voluminous operational workload.
- Problem solving, methodical with analytical skills.
- High energy with ability to adjust changes.
- Good organizational and coordinating skills, able to set priorities.
- High-reaching and with dedication towards continual growth and self-improvement.
- Good time management skills with high sense of urgency and dedication.
- Clear personal work ethic that inspires quality and enthusiasm.
- Resilient and highly responsive in overcoming adversity.
- Ability to work through a multitude of challenges/obstacles to achieve the desired result.
- Ability and willingness to operate within tightly controlled operational procedures.
- Strong communication skills with team members, partners, supervisors and management across the globe.
- Delegation skills.
- Leadership skills.
**Experience & educational preferences**:

- Working knowledge on two of the platforms: Cloud Computing (**AWS **/ Azure), Server Administration (**Windows Server** & Linux**), SQL Server, Microsoft Exchange.
- IT problem management or error handling skill would be an advantage.
- Background in operating distributed services within international, dynamic environment is preferred.
- good English command.
- **
ITILv3 or v4** knowledge is required.
- 1-year experience working in an IT operation.
- Desirable knowledge in process improvement methodologies.
- Strong IT infrastructure knowledge

If you will impress us during the interview but do not m

  • Mainframe Infrastructure Analyst 1

    hace 7 meses

    Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process...

  • Infrastructure Analyst 1

    hace 18 horas

    Heredia, Costa Rica Citi A tiempo completo

    Do you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well organized? Are you willing to collaborate with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in...

  • Network Infrastructure Analyst 1 C09

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Provide Tier I Technical Support for Citi’s global technology infrastructure. - Resolve simple, automated and scripted incidents - Execute or implement simple, automated and scripted changes or infrastructure requests. - Provide timely response to phone calls into the Command Center Technical Support hotline from internal...

  • Infrastructure Analyst 2

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with Mainframe BAU activities, programs and some projects that require a higher level of expertise to develop within the MF technical knowledge with the Technology Infrastructure, CHG and Batch team. The overall objective is to use infrastructure technology knowledge and...

  • Wintel Infrastructure Technology Analyst

    hace 7 meses

    Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified...

  • IT Infrastructure Project Manager Junior

    hace 7 meses

    Heredia, Costa Rica NTT DATA A tiempo completo

    We are currently seeking a IT Infrastructure Project Manager JR to join our team in Heredia, Costa Rica. - ** Job Description**: - Support Infrastructure project multi-country. - Working in virtual teams, working remotely or for a remote manager. - Support projects end-to-end (planning, execution, monitoring and closure) - Basic support in project financial...

  • IT Infrastructure Project Manager Junior

    hace 7 meses

    Heredia, Costa Rica NTT DATA A tiempo completo

    We are currently seeking an IT Project Manager Junior to join our team in Heredia, Costa Rica. - ** Job Description**: - Support Infrastructure project multi-country. - Working in virtual teams, working remotely or for a remote manager. - Support projects end-to-end (planning, execution, monitoring and closure) - Basic support in project financial...

  • Application Management Analyst

    hace 3 días

    Heredia, Costa Rica SGF Global A tiempo completo

    **Application Management Analyst (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Application Management Analyst, for IT enterprise in Heredia, Costa Rica. **Position overview**: **Requirements**: - Bachelor’s degree in computer science, information technology - At least 1-3 years of experience working with Linux. - At least 1 year...

  • Recruiting Analyst 1 C09

    hace 7 meses

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Ops Sup Analyst 1

    hace 8 meses

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Payroll Analyst 1

    hace 7 meses

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - The Payroll Analyst 1 performs business analysis for HR and Payroll operations organization. - Executes test plans and identifies discrepancies. - Resolves discrepancies with technical and/or business personnel, implements corrective measures, and retests as required. - Interprets data and makes...

  • Distributed Infrastructure Analyst C10

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    Do you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well organized? Are you willing to collaborate with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in...

  • HRss Tier 1 Support

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc. Additionally, the Ops Sup Analyst 1 processes inquiries employees and managers...

  • Infrastructure Engineer

    hace 1 semana

    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    **Show the world what you can do.** The individual in this position works with Cloud Infrastructures (Azure DevOps, VMWare Private Cloud) and Operating Systems (Linux, RHEL, MS Server, etc.) and a variety of technologies including Terraform or Ansible, and is comfortable with the configuration and maintenance of VM within a Cloud Infrastructure. The SIE has...

  • Payroll Analyst 1

    hace 2 días

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - The Payroll Analyst 1 performs business analysis for HR and Payroll operations organization. Executes test plans and identifies discrepancies. - Resolves discrepancies with technical and/or business personnel, implements corrective measures, and retests as required. - Interprets data and makes recommendations.**Qualifications**: -...

  • IT Infrastructure Manager

    hace 7 meses

    Heredia, Costa Rica DHL A tiempo completo

    At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400...

  • IT Analyst, Infrastructure and Security

    hace 9 meses

    Heredia, Costa Rica Stryker Corporation A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Dedicated...

  • Fraud Prevention Analyst 1

    hace 3 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...

  • Kyc Operations Analyst 1

    hace 7 meses

    Heredia, Costa Rica Citi A tiempo completo

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...

  • Fraud Prevention Analyst 1

    hace 18 horas

    Heredia, Costa Rica Citi A tiempo completo

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...