Customer Success Technical Solution Analyst

hace 7 meses


San José, Costa Rica Splunk A tiempo completo

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

**Role Summary**:
The Customer Success Technical Solution Analyst will be responsible for guiding the configuration, maintenance, and support of various business systems used within Splunk’s Customer Success organization focusing on Salesforce-related processes. This role will ensure that these systems and processes are functioning optimally and efficiently, and that they meet the needs of the organization. The Customer Success Technical Solution Analyst will collaborate with business and IT teams to define and support the implementation of system enhancements and improvements.

**What you'll get to do**:

- Proactively suggest improvements for the business teams by supervising product releases for what’s new and evaluating the marketplace for trends and ideas
- Make recommendations on enhancement requests and system bugs and formulate requests for IT for various Customer Success tools
- Evaluate and provide guidance on bugs and improvements raised as SNOW tickets and develop plan of action for avoiding common issues
- Meet with Customer Success leadership and teams to discuss projects and roadmap, gather pain points and suggestions
- Partner with IT on a business initiatives to ensure we meet business objectives
- Understand and be able to provide guidance on how key business systems are used at Splunk including Salesforce Sales Console, Service Console, Omni-Channel, Chat and Experience Cloud, Jira, and other tools
- Understand key business processes within Customer Success such as Customer Success Management, Technical Support, and Professional Services
- Build and maintain documentation on Customer Success tool configurations, automations, and processes to facilitate change management and training for internal teams
- Reporting and analysis

**Must-have Qualifications**:

- Bachelor's degree in Computer Science, Information Systems, Business, or a related field
- 5+ years of experience in business systems administration, preferably in a corporate setting
- Experience in employee onboarding of software systems, providing training and support as needed
- Experience implementing or managing Salesforce for a Customer Success or Technical Support organization within a Technology company
- Deep technical skills in configuring and maintaining various business systems, including Salesforce and Jira
- Salesforce certifications a bonus
- Experience in system troubleshooting and issue resolution.
- Excellent communication skills, with the ability to collaborate optimally with both technical and non-technical stakeholders.
- Ability to work independently and proactively, with a strong sense of ownership and accountability.
- Highly adaptable to changing environments
- Strong analytical and problem-solving skills, with phenomenal attention to detail
- Excellent time management, organization, and prioritization skills

**Splunk is an Equal Opportunity Employer**

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:
**Base Pay Range**

Costa Rica

Base Pay: CRC 27,200,000.00 - 37,400,000.00 per year



  • San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is built to create a safer and more resilient digital world. Our unified security and observability platform helps leading enterprises keep their digital systems secure and reliable. We stand out as an amazing career destination due to our people, and we've won numerous awards as a best place to work. When you join Splunk, we want you to bring your...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Role SummaryThe Customer Success Technical Solution Analyst will be responsible for guiding the configuration, maintenance, and support of various business systems used within Splunk's Customer Success organization, focusing on Professional Services. This role ensures that these systems and processes are functioning optimally and efficiently, meeting the...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk aims to create a safer and more resilient digital world. Our unified security and observability platform empowers the world's leading enterprises to secure and maintain their digital systems.At Splunk, we value our people as much as our technology. We've been recognized as a best place to work, thanks to our unique culture of belonging. As a customer...


  • San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    **Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft's Customer Experience & Success (CE&S) organization is a global team of over 17,000 employees responsible for designing and implementing Microsoft's end-to-end customer experience. As a Customer Success Account Management Manager, you will lead a high-performing team of Customer Success Account Managers in a variety of stages of career development,...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Customer Success - Support Operations Team MemberSplunk is committed to building a safer and more resilient digital world. Our unified security and observability platform is trusted by leading enterprises to keep their digital systems secure and reliable.Key Responsibilities:As a member of the Customer Success - Support Operations team at Splunk, you will be...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    Job DescriptionCisco Systems is a world leader in contact center solutions, driving businesses to provide exceptional customer experiences.This role requires frequent communication with internal teams and occasional travel to client sites (10-20%).About the RoleWe are seeking an experienced Customer Success Manager to join our Webex Contact Center Enterprise...


  • San José, Costa Rica Hashicorp A tiempo completo

    **About the role...** The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts. You will do this by understanding customer goals and the outcomes prescribed to...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About MicrosoftAt Microsoft, we believe in empowering every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization is responsible for delivering a seamless support experience that builds trust and confidence for our customers worldwide.We are looking for a Technical Support Specialist - Customer Success...


  • San José, San José, Costa Rica Jumio A tiempo completo

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Jumio. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesWork closely with account management to build strong customer relationships and understand...


  • San José, Costa Rica Microsoft A tiempo completo

    Come build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. Customer Success Account Managers develop, maintain, and build upon foundational...


  • San José, Costa Rica Zenoti A tiempo completo

    Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Job Overview:We are seeking a highly skilled Customer Success Strategist to join our team at Smartsheet. This role is responsible for supporting the adoption of a company-wide customer adoption approach that drives higher levels of customer success and revenue growth.About the Role:This position requires a strong facilitation skills that encourage the clear...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    Now, let's delve into the specifics of this critical role. As a Customer Success Engineer, you are responsible for your Customer Success and Adoption within a portion of the BU contributing to 50% of the ARR. The primary responsibility is to help customers through increased product adoption, identifying expansion opportunities, and cultivating customer...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    **Are you a dynamic leader who excels in a startup environment, ready to steer a nimble and innovative team to success? If your answer is a resounding yes, ShareFile wants to engage in a conversation with you! We are returning to our roots as a standalone business unit, with a sharp focus on our SaaS business, where we see immense growth potential. This...