Merchant Operations

hace 2 días

San Rafael, Costa Rica Uber A tiempo completo

**About the Team**

Our Operations teams work for executional excellence. The goal is not only to deliver on our plan and OKR targets but also to work under the hood on building a world-class Ops machine to provide the best customer experience and generate a long-term source of competitive advantage.

We are the local eyes on Uber’s Operations Team, we own operational metrics related to the restaurant's performance, becoming the bridge between the business strategy in terms of having a flawless operation between restaurants, eaters, and couriers with the different lines of business and internal teams.

We ensure complex, business-critical compliance work is done in a high-quality way, we are looking for individuals who are passionate about what they do and ready to roll up their sleeves to grow their market.

**About the Role**

This role will lead, generate and implement short/mid-term initiatives as well as strategic projects that aim for a flawless operation, fostering the best experience in our platform for restaurants, couriers, and eaters. You will understand and size the opportunities in our current products and processes, working together with central and cross-functional teams to lead on implementation.

Monitoring constantly the market performance and operational metrics that will allow you to identify and unlock existing roadblocks that are negatively impacting the market, you will work closely with our core territories teams to enable growth and boost business impact.

We are looking for an individual who has strong operational and analytical skills, as well as strategic business sense and stakeholder management.

This is a key position that can have a big impact on business and operations, positioning the UberEats app as the first thought when people want to order food or groceries. We have a lot of exciting projects going on, and the sky's the limit.

**What You’ll Do**
- Strategic Ownership: Proactively identify business needs and issues. Prioritize among projects to define the best path to meet strategic objectives and execute against it
- Problem Solving: Identify the root cause of risks and opportunities, propose multiple, actionable solutions, and weigh tradeoffs to recommend the best approach
- Process Optimization: Execute, optimize, and scale core analyses and processes across Central American region and beyond, regularly reviewing performance
- Product Improvement: Propose features or improvements that could enhance the experience on and efficiency of our marketplace, measuring their impact and prioritizing them, in order to advocate for their development. Collaborate with Product teams around the world to execute new launches in Central American region.
- Stakeholder Management: Lead cross-functional initiatives by building close relationships with global and local partners across operations, marketing, customer support, product, policy, and legal

**What You’ll Need**
- English and Spanish professional proficiency
- Years of Experience/Industries: 3+ years of professional experience.
- Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture. Critical thinking and analytical rigor, as you will be dealing with data (reports, experiments) and scaling processes and products.
- Communication: Spanish and English proficiency. Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner
- Teamwork: Demonstrate optimism, respect others, and work well in a team. Ability to work with people from diverse backgrounds and responsibilities. Maintains healthy working relationships, even in disagreement
- Executional Excellence: Ability to optimally manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast-paced and ambiguous environment, while maintaining high-quality work standards

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or

  • Merchant Lifecycle Sales Operations

    hace 2 días

    San Rafael, Costa Rica Uber A tiempo completo

    **About the Role**: As a member of the Sales Operations team, you will lead initiatives to improve the experience of our merchant partners, as well as drive improvements in financial, operational and marketplace OKRs. **What you'll do**: - Tackle sophisticated process/strategy challenges linked to our merchant lifecycle and leverage internal networks where...

  • Merchant Operations

    hace 2 semanas

    San Rafael, Costa Rica Uber A tiempo completo

    **About the Role**: As the Restaurant Operations Manager for Uber Eats you will play a key role for the business by improving the Eater and Courier experience through Restaurant initiatives. This person is going to be responsible for performing several analysis and projects that impacts our main Experience OKRs like Eater C/R, E2E and Contact Rate...

  • Business Analyst

    hace 4 días

    San Rafael, Costa Rica Uber A tiempo completo

    Cornershop by Uber is a home delivery service app that gives you free time, since your orders from supermarkets and specialized stores are delivered directly to your door. We are a fast-growing company that operates in Chile, Brazil, Peru, Colombia, Mexico, Costa Rica, the United States, and Canada, and since our acquisition by Uber, we have continued to...

  • Operations Efficiency Manager

    hace 6 días

    San Francisco, Heredia, Costa Rica Uber A tiempo completo

    At Uber, we're revolutionizing the way delivery is done worldwide by leveraging our fleet to offer last-mile delivery services through existing websites or apps.This role as Last-Mile Delivery Operations Coordinator plays a crucial part in scaling our business by driving continuous improvements and new programs/merchant launches.You'll collaborate with...

  • Catalog Ops Project Manager

    hace 7 meses

    San Rafael, Costa Rica Uber A tiempo completo

    **About the Role** Uber is redefining the future of grocery & retail, building the world's best and biggest marketplace for on-demand delivery of all local commerce. A key part of this is providing a magical experience to our customers through the product catalog. As Catalog Ops Project Manager you will work with peers, leaders and partners across Catalog...

  • Operations Optimization Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Uber A tiempo completo

    At Uber, we're building technology to connect people with what they want, when and where they want it. Our Operations team empowers regional and local teams through insights, analysis, and thought leadership.The Courier and Marketplace Operations Coordinator role is a strategic position dedicated to optimize processes for the Eats Business in Central...

  • Operations Associate

    hace 2 meses

    San José, San José, Costa Rica Wns Global Services A tiempo completo

    **About the Role**WNS Global Services is seeking a highly skilled Operations Associate to join our team. As an Operations Associate, you will be responsible for providing exceptional customer service and support to clients across various industries.**Key Responsibilities**- Provide customer service support for credit line amounts, requests for increase, and...

  • Invest Spec, Payment Risk Operations

    hace 7 meses

    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ months of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Speak, write, and read fluently in English - Bachelors Degree Are you looking for something a little different? Are you intuitive by nature? Do you have a nose for finding the truth? Do you want to work on something that...

  • Strategic Territory Operations Specialist

    hace 2 días

    San Francisco, Heredia, Costa Rica Uber A tiempo completo

    Cornershop by Uber is a leading home delivery service platform that offers flexibility and freedom to its users. As a fast-growing company operating in multiple countries, we are committed to innovation and continuous improvement.We are looking for a highly skilled Strategy & Operations Coordinator to join our team. In this role, you will work closely with...

  • Store Operations Associate

    hace 2 meses

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking a highly skilled Store Operations Associate to join our team in Heredia, Costa Rica. As a member of our Physical Stores Support Team, you will play a critical role in executing SOPs to aid Corporate teams with product selection, merchandising, marketing, inventory, and pricing functions for Amazon brick and mortar stores.The ideal candidate...

  • Client Relationship Manager

    hace 2 meses

    San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we are committed to delivering exceptional client experiences. As a Client Relationship Manager - Global Operations, you will play a critical role in achieving this goal.We are seeking an experienced professional with a proven track record of success in contact center and customer relationship management. The ideal candidate will...

  • Senior Business Process Associate

    hace 1 día

    San José, San José, Costa Rica Wns Global Services A tiempo completo

    Wns Global ServicesCompany Overview:The company is a leading global Business Process Management (BPM) leader with over 400 global clients. Our operations are spread across multiple countries, and we offer services in key industry verticals such as Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing,...

  • Digital Merchant Assistant

    hace 7 meses

    San José, Costa Rica Uniform Advantage Brands A tiempo completo

    **ABOUT UA/UNIFORM ADVANTAGE BRANDS** As part of our expansion plans as a growing, global organization, Costa Rica was chosen to open a Shared Services Center, which started operations in December 2020. While our Costa Rica business office is based in the beautiful and sunny province of Heredia, at a convenient We Work building with wonderful co-working...

  • Senior Catalog Operations Manager

    hace 7 días

    San Francisco, Heredia, Costa Rica Uber A tiempo completo

    About UberUber is revolutionizing the future of grocery and retail, building the world's leading marketplace for on-demand delivery of local commerce. A key part of this is providing an exceptional experience to customers through our product catalog.We're seeking a skilled Catalog Ops Project Manager to join our team. As a critical member of our Catalog Ops...

  • Operations Associate

    hace 3 meses

    San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewWNS (Holdings) Limited is a global leader in Business Process Management (BPM). Our mission is to enable clients to outperform through our passion for service and innovation. We offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals.Key ResponsibilitiesProvide...

  • Digital Collections and Payments Operations Leader

    hace 2 meses

    San José, San José, Costa Rica Western Union A tiempo completo

    Transformative Leadership Role: Elevate Digital Payments CapabilitiesWe are seeking a seasoned Digital Collections and Payments Operations Leader to spearhead the oversight and management of money transfer operations for Western Union Global Digital Collections & Payments infrastructure. This pivotal role requires strategic vision, exceptional leadership...

  • Associate - Operations

    hace 7 meses

    San José, Costa Rica WNS Global Services A tiempo completo

    Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Associate - Operations

    hace 7 meses

    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Associate - Operations

    hace 7 meses

    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Associate - Operations

    hace 7 meses

    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...