Business Analyst

hace 4 días

San Rafael, Costa Rica Uber A tiempo completo

Cornershop by Uber is a home delivery service app that gives you free time, since your orders from supermarkets and specialized stores are delivered directly to your door. We are a fast-growing company that operates in Chile, Brazil, Peru, Colombia, Mexico, Costa Rica, the United States, and Canada, and since our acquisition by Uber, we have continued to grow.

Relaunched under our new Cornershop by Uber brand, we are looking to bring to bear our team. So, if you want to work in an innovative environment, with a startup culture, people who live on dad jokes and good humor, your place is with us

**About the Role**:
The
**Strategy & Operations Coordinator** will work hand-in-hand with the Territory Team to continuously fine-tune, complete and track progress on the initiatives for your Territory, doing fast-paced, agile work to drive local metrics and results.

This is a significant role bringing together a three-sided marketplace and optimizing the merchant delivery process. This role calls for a combination of
**data analysis**,
**critical thinking**, creative
**problem solving**, strong
**execution** and
**interpersonal ability** to work with multiple partners from across the business, including Central Operations Team and Commercial Teams.

**What You'll Do**:

- Develop, optimize and execute city-specific **processes** or **campaigns** needed in addition to national ones, to allow the business to efficiently operate and realize growth
- Track and supervise week-over-week progress on **key territory metrics**, providing adequate internal transparency and problem-solving (**deep-diving** and coming up with **creative solutions**) upon necessity, to help drive efficient and cost-effective growth to our platform.
- Shift your focus between **User**, **Merchant**, and **Courier** operations within a specific area / city, according to the priorities at each moment
- Build, maintain, and communicate detailed reporting models to assist city, geo and **expansion efforts**:

- Own responsibility over various relevant tasks that must be executed sharply and fast

**What You'll Need**:

- 2+ years of work experience in startup, strategy, operations, analytics, consulting, engineering or a variety of other specialty roles with proven track record in quantitative fields
- Data-driven decision making ability and sound business judgment through deep analytical thinking
- Experience problem solving, prioritizing and deconstructing complex problems
- Strong communication skills and ability to get along with internal and external partners
- Analytical mindset - analysis of courier, merchant and user metrics to ensure high-quality experiences
- Self-starter and collaborative, get into the details, go above and beyond, and draw out the best in people
- High adaptability to change and ability to execute quickly. Able to manage multiple competing demands
- Speed, resourcefulness and go getter attitude: Uber is committed to constant improvement
- Curious and eager to learn about all aspects of the business. Can build up skills and knowledge fast
- Outstanding Excel/Google Sheets data management skills
- Proficiency in English and Spanish

**Preferred Qualifications**:

- SQL proficiency is strongly needed. R | Python mastery is a plus
- Familiarity with data visualization tools like Tableau and Looker

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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