IT Support Specialist
hace 3 días
Your Role
As an IT Specialist - System Administrator you will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers. You will install hardware/software and participate in research and development to continuously improve and keep up with the IT business needs of their organization. You will also actively resolve problems and issues with computer and server systems to limit work disruptions within the Firm, you will provide first-line response to end user incidents received via service desk requests and office operational requirements. Combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction.
What You Will Do
- Hardware installation, rack and stack, cabling, provisioning and decommission.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
- Coordinate with internal teams: Power and space on dependent tasks, (e.g. Network configuration on a rack that is needed for a new server).
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Assist the Regional Technology Director (RTD) and local IT Manager in educating end users about desktop policies and in enforcement.
- Perform software upgrades and patches (bios, firmware upgrades, etc.).
- Hardware diagnosis and/or repairs, troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues, System troubleshooting with remote engineers.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- Triage service desk incident queues to ensure quick incident assignment; Prioritize incidents to optimize all available resources.
- Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours; Escalate tickets as necessary to RTD requesting non-standard software or hardware.
- MAC/Apple administration and support.
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Responsible for capacity, storage planning, and database performance.
- Application support.
- Meeting room and event-based A/V support.
- Imaging and deployment administration.
- Process automation.
- Data storage and security administration assistance.
- Telecom and mobile device support.
Your Qualifications
- Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
- 3 years of experience in systems administration, network administration, or Data Base experience.
- System administration and IT certifications in: ITIL, ComptiA+, Microsoft, or other network related (CCNA) fields are a plus.
- Experience working with Windows Server, virtualization, VMWare, or equivalent.
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- Experience with scripting and automation tools.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- Knowledge of Datastores Administration - Panzura is a plus.
- Familiarity with Apple MacBooks including configuration and support.
- 100% bilingual English/Spanish, well written with excellent verbal communication skills.
- Ability to disconnect, lift and move PC’s and monitors (50 lbs) to new desks; Maneuver under counters and in tight spots to run cables and wires for PCs.
- A proven record, performing in a dynamic, team-based, technology support environment.
- Occasional off hours maintenance support.
- Customer service and problem-solving skills.
- Team oriented with attention for detail.
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.
As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our prof
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