Empleos actuales relacionados con Service Manager, New Joiner Support - San José - Amzn Support Srvcs Costa Rica
-
Service Manager, New Joiner Support
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree required.- 5+ years of HR or related experience.- 3+ years of experience developing people managers and managing large scale organizations (+70 employees).- 2+ years of experience in a customer service or shared services organizations.- Demonstrated ability to work cross-functionally with multiple stakeholder teams, such as HR, operations,...
-
Team Manager, Njs, New Joiner Support
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoEnglish as a second language. - Bachelor degree and/or equivalent work experience - 1+ years of experience of managing a team of 6+ people and/or Amazon Employee Services experience. - Computer literacy (Excel, Word, Outlook). - Experience in conducting business reviews. Job summary At Amazon we believe that every day is still day one. The overall mission...
-
Team Manager, Njs, New Joiner Support
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoEnglish as a second language.- Bachelor degree and/or equivalent work experience- 1+ years of experience of managing a team of 6+ people and/or Amazon Employee Services experience.- Computer literacy (Excel, Word, Outlook).- Experience in conducting business reviews.Job summaryAt Amazon we believe that every day is still day one.The overall mission is...
-
Sr. Associate
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAdvanced level of Portuguese (written & verbal). - Bachelor’s degree or an advanced college education in related field (Human Resources, Business Administration, Psychology, Industrial Education or Others). - 1+ years of relevant work experience or 1+ years of Amazon experience. - Computer literacy - Intermediate to Expertise level in Excel, Word, Outlook...
-
HR Business Partner
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Overview:This role plays a vital part in enhancing the new joiner experience by analyzing results of cases that impact the new joiner experience and working with Engagement Leaders and relevant stakeholders to identify and remove roadblocks for peers/team.Analyze data to create business cases, influence policy, and drive enhancements.Act as a SME for...
-
Service Manager
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is looking for a highly skilled Service Manager to lead and support a team of 15 Technical Service Associates. The ideal candidate will have a strong ability to coach, develop, and engage their associates, as well as use quantitative and qualitative data to identify opportunities for growth and development.The Service Manager...
-
Outsourced Service Manager
hace 1 día
San José, San José, Costa Rica Microsoft A tiempo completoThe Microsoft Customer Experience and Success organization is looking for an experienced Outsourced Service Manager to join our team. In this role, you'll be responsible for leading a team of Support Delivery Manager individual contributors and Partner Technical Advisors, overseeing monthly/quarterly delivery partner reviews, and collaborating with...
-
IT Support Specialist
hace 4 semanas
San José, Costa Rica WPP A tiempo completo**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...
-
On-site Office Manager
hace 4 días
San José, Costa Rica Moody's Investors Service A tiempo completoBased out of Heredia, Costa Rica, Moody’s Americas Support Center is a strategic office to our Corporate and business-specific operations across the Americas, including our headquarters. We are looking for an **on-site office manager **who will contribute to keep our Costa Rican operation running without any inconveniences. By partnering with our local...
-
New Product
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completoRole ObjectiveBe the single point of contact and responsible person for leading the selection of new products (business cases), regulatory phasing and execution of new launches in the region.This role will report directly to the Country Manager for CAC and will be the connector of the commercial, medical, regulatory, access and PGS organizations to deliver...
-
Service Manager
hace 3 semanas
San José, Costa Rica Ufinet A tiempo completo**Descripción General** Brindar a los clientes estratégicos un trato personalizado y de calidad, mediante la realización de diversas actividades que fortalecen nuestra atención y el servicio que Ufinet brinda. De esta forma se ayudará a que el cliente crezca a nível comercial y estratégico. El Service Manager también es encargado de fomentar los...
-
Support Operations Manager
hace 12 horas
San José, San José, Costa Rica Tek Experts A tiempo completoJob SummaryWe are looking for a Support Operations Manager to lead our support team, ensuring seamless customer service delivery. As a key member of our team, you will be responsible for managing a team of support engineers and developing strategies to improve customer satisfaction.Key Responsibilities:Lead the support team to deliver exceptional customer...
-
Client Support Team Lead
hace 1 semana
San José, San José, Costa Rica Moody'S Investors Service A tiempo completoWe are seeking a highly skilled Client Relationship Manager to join our team at Moody's Investors Service. In this role, you will work closely with experienced Sales Professionals to support their activity and increase mandates and revenue in assigned territories. Your responsibilities will include:Providing crucial sales support to ensure premium delivery...
-
Enterprise Service Delivery Manager
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking an experienced Enterprise Service Delivery Manager to lead the development and delivery of our enterprise services at Amazon Support Services Costa Rica Srl.The ideal candidate will have a strong background in software engineering and experience in managing cross-functional teams.Main Responsibilities:Develop and communicate a...
-
End User Support Manager
hace 4 semanas
San José, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. _ - The primary responsibility of the End User Support Manager is to provide managerial and technical expertise needed to support the day-to-day...
-
Amazon Partner Service Lead
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoWe are seeking a highly skilled and experienced Senior Account Manager to join our Amzn Support Srvcs Costa Rica team. As a key member of our SAS organization, you will be responsible for driving business growth and delivering exceptional service to our Selling Partners.Key responsibilities include:Building and executing strategic joint business plans with...
-
Senior Program Manager, Differentiated Support
hace 3 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that...
-
Senior Program Manager, Differentiated Support
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipAre you passionate about improving the quality of customer experiences?Do you strive to create customer-centric solutions that drive...
-
Technical Service Delivery Manager
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoAbout UsTek Experts is a leading provider of technical services, and we're looking for a talented Technical Service Delivery Manager to join our team. In this role, you'll be responsible for managing a team of 15-20 support engineers, ensuring they deliver exceptional customer service across technical service lines.Key Responsibilities:Manage a team to...
-
Cloud Support Manager
hace 6 días
San José, San José, Costa Rica Tek Experts A tiempo completoAbout the RoleWe are looking for a seasoned Cloud Support Manager to join our team at Tek Experts.The ideal candidate will have 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams.The successful candidate will be responsible for managing their team, ensuring...
Service Manager, New Joiner Support
hace 1 mes
Bachelor’s degree required.
- 5+ years of HR or related experience.
- 3+ years of experience developing people managers and managing large scale organizations (+70 employees).
- 2+ years of experience in a customer service or shared services organizations.
- Demonstrated ability to work cross-functionally with multiple stakeholder teams, such as HR, operations, legal, recruitment.
- Strong influencing and negotiation skills.
- Demonstrated strength in verbal and written communication.
- Proven ability in problem solving, issue-resolution, ability to work in a deadline-driven environment, attention to detail, and ability to multitask.
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- A passion for experimentation and innovation.
Job summary
You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. You should have excellent business and communication skills and be able to work with peers globally, site peers. Cross-team coordination, execution and strong communication skills will be key to success. You will achieve this through managing 4-6 Managers, Team Managers and ICs.
Responsibilities include:
- Plan and direct the overall operation of a large HR service delivery organization (in alignment with the Global Delivery Lead, peers, key stakeholders, corporate strategic initiatives, and business plans) to achieve top performance.
- Lead a team of managers and an overall operations team of between 60-80 people.
- Meet and exceed performance objectives to maximize customer satisfaction. Evaluate gaps and implement plans to close them.
- Conceptualize & deploy industry best practices (process excellence, technology, products/services) that have tangible long-term benefit to the company and employees.
- Direct complex transformation projects (as required) that enable effective consolidation of service delivery and deployment of best practices for a consistent customer experience.
- Build a high-performance work culture & rewarding work environment leveraging a diverse and global talent pool.
- As required manage outsource and offshore partners to ensure a seamless and cost-effective customer experience.
- Develop team capabilities: This position will work at an individual and team level to develop HR and leadership skills, provide stretch opportunities to advance the team and provide career development opportunities for team members.
- Define key performance indicators: This position will develop clear metrics, reporting service level agreements for core services and transactions to drive cross-functional leadership understanding of business impact. They will track delivery against program objectives, lead improvement initiatives and encourage a culture of efficiency, innovation, and customer service.
- Scale existing services: This position will partner with the Program Manager to expand coverage of existing and new services to additional locations and lines of business
- Evaluate new proposals: This position will identify project opportunities that address service gaps, process inefficiencies, or emerging service requirements and develop the business case for new initiatives along with the Program Manager. This person must have strong change management skills and thrive on solving problems that require a new way of thinking.
- Work with the NJS Program team to detect the gap between teams, processes, and systems and set plans to close them. You streamline and/or eliminate excess process. You influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction. You are an excellent communicator.
- 8+ years of HR or shared services organizations related experience.
- MBA Preferred.
- Experience in a complex, matrixed, global organization.
- Prior experience in HR departments and/or HR shared services.
- Successful record of building and improving operational processes and procedures, ability to drive program efficiency and high levels of customer satisfaction.
- Strategic view, able to perform cost benefit analyses, accurately assess risk, forecast both long and short-term outcomes, and evaluate the implications in a complex business environment.
- Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers (employees, managers, HR).
