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End User Support Manager
hace 7 meses
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. _
- The primary responsibility of the End User Support Manager is to provide managerial and technical expertise needed to support the day-to-day End User Computing environment for Equifax employees in Costa Rica SSC. _
**What you’ll do**:
- Responsible for defining and executing End User Computing Support in CRSSC
- Day to day management of local Desk-Support Technicians.
- Engagement with other Global Equifax Team Leaders across Service Desk, End User Technology Help Desk, Back-Office Server Technologies, Telephony, and Real Estate
- Ensuring team focus on proactively managing the end user issues, delivering quality of care, good communication and customer intimacy.
- Proactive review and management of Incident, Problem and Change processes
- A single point of contact for customer escalations related to End User Computing
- Establish strong working relationships with internal associates and external providers
**What experience you need**:
- 5+ years of work experience in a fast-paced, technical environment in a similar role
- 3+ years of experience with **Microsoft and end user technologies**
- 2+ years of experience in Help Desk Ticket systems such as **Service Now, Jira, Confluence**
- 3+ years of experience **leading technical teams**
- English proficiency B2+ or above in written and verbal communication
**What could set you apart**:
- Ability to be flexible and understand a wide range of Microsoft technologies
- Able to improve and advance technical troubleshooting processes
- Experience of service management in a global enterprise
- Knowledge of GCP (Google Cloud Platform)
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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