Support Operations Manager
hace 2 semanas
Job Summary
We are looking for a Support Operations Manager to lead our support team, ensuring seamless customer service delivery. As a key member of our team, you will be responsible for managing a team of support engineers and developing strategies to improve customer satisfaction.
Key Responsibilities:
- Lead the support team to deliver exceptional customer service
- Develop strategies to improve customer satisfaction
- Collaborate with internal teams to ensure effective service delivery
Qualifications:
- 3-5 years in technical support, software support, IT operations, and/or infrastructure support
- 1-2 years of experience managing teams
- Excellent problem-solving skills and ability to adapt to changing situations
About Our Company
Tek Experts is committed to providing exceptional customer service. We believe in celebrating diversity and offering a dynamic work environment.
-
Senior Support Operations Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleThe Support Operations Manager will lead multiple teams of Support Ops Specialists who educate vendors and carriers to reduce supplier cause defects and improve their ER and/or PR rates. This role involves collaborating with cross-functional teams, analyzing data to drive business decisions, and implementing process improvements.Main...
-
Operations Support Manager
hace 1 semana
San José, San José, Costa Rica Bairesdev A tiempo completoJob Opportunity">We are seeking a skilled Operations Support Manager to join our PMO team. As an Operations Support Manager, you will be responsible for ensuring and improving the quality of information and processes in BairesDev.">This is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the...
-
Technical Operations Manager
hace 7 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryWe are seeking a highly skilled Technical Operations Manager to lead our support engineering team. The ideal candidate will have 2+ years of experience managing technical operations or support engineering teams, with a strong ability to dive deep into troubleshooting and resolving complex problems.The Technical Operations Manager will be...
-
Support Operations Manager
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoAbout the Job: As a Support Operations Manager at Smartsheet, you will oversee the delivery of exceptional customer experiences and lead a team of support specialists in providing timely resolution to customer inquiries.Your Leadership Responsibilities:Lead a team of support specialists to deliver high-quality customer support and achieve performance...
-
Operations Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoBachelor's degree- A minimum 5 years relevant operations work- A minimum 5 years in a people managerial position- Experience as a manager of managers of at least 5 years.- A minimum 2 years as a manager of Middle Managers.- C1 English proficiency (Advanced).This is a full time, permanent, non - remote position based in Costa Rica and does not offer...
-
Program Manager
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Description:We are seeking a highly skilled Program Manager - Operations to join our team at Amzn Support Srvcs Costa Rica. As a key member of our operations team, you will be responsible for managing daily and weekly operations, delivering key metrics, and providing consulting and training support to partner teams.Key Responsibilities:Manage daily and...
-
Financial Operations Manager
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is seeking a Senior Accounts Payable Manager to lead and further develop the organization at the Costa Rica Center.The successful candidate will be responsible for Corporate Accounts Payable (AP) Operations, including hiring, training, and employee development; managing group workload and establishing priorities; ensuring...
-
Senior Operations Manager
hace 7 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryThe Amzn Support Srvcs Costa Rica team is seeking an experienced Senior Operations Manager to lead a high-performing team of 20-25 associates. The ideal candidate will have a strong background in operations management, customer experience, and team leadership.About the RoleAs a Senior Operations Manager, you will be responsible for managing the...
-
Design Operations Manager
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**Key Responsibilities**Lead a team of Production Designers, who perform medium to high-complexity, cohesive, and innovative design deliverables that are customer-focused, simple and intuitive with deep dive skills.Manage day-to-day operations: Direct manager of a team of designers, support on resource planning, staffing, quality control, and...
-
Finance Operations Program Manager
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are looking for a talented Finance Operations Program Manager to join our team at Amzn Support Srvcs Costa Rica. As an AR Systems and Processes Specialist, you will be responsible for developing and implementing process improvements and solutions that drive efficiency and effectiveness in our Finance Operations department.The ideal candidate...
-
Amazon Operations Manager Leader
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryThe Amazon Corporate Support Service Leader is a key position responsible for the overall performance and service delivery of the EMEA & APAC ERC Corporate Support Operations team. As an experienced Operations Manager, you will set the vision and direction for the team by driving continuous innovation and creating a working environment that...
-
Global Operations Manager
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryThis is a position based in Costa Rica that requires relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.The GO-AI (Global Operations - Artificial Intelligence) currently handles remote resolution of technologies that employ machine learning. Our strategy is to...
-
Sales Operations Support Specialist
hace 1 semana
San José, San José, Costa Rica Red Nucleus A tiempo completoCompany OverviewRed Nucleus is a leading provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 700 full-time employees who are committed to creativity, quality, and on-time delivery.We believe in providing a rich working...
-
Program Manager
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob DescriptionAs a Program Manager - Global AR Operations, you will be responsible for managing and executing various programs and initiatives within the Global AR Operations team. Your primary focus will be on driving process improvements, implementing best practices, and ensuring seamless execution of tasks and projects.Key ResponsibilitiesDevelop and...
-
Financial Operations Manager
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking a highly skilled Financial Operations Manager to join our team at Amzn Support Srvcs Costa Rica. As a key member of our global finance operations team, you will be responsible for managing our customer and third-party portals, ensuring seamless communication with internal and external stakeholders, and driving process...
-
IT Operations Manager
hace 6 días
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is a leader in providing innovative technology solutions that connect people, businesses, and devices.About the IT Operations Manager RoleWe are seeking an experienced IT Operations Manager to lead our technical operations team. This individual will be responsible for managing and optimizing the performance of our production servers, as well as...
-
Human Resources Operations Manager
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany OverviewAmzn Support Srvcs Costa Rica is a technology-driven organization that values innovation and excellence. Our mission is to deliver exceptional customer experiences through our human resources operations.Job DescriptionWe are seeking an experienced Human Resources Operations Manager to join our Regional Center team in Costa Rica. As a key...
-
Work Management Platform Operations Manager
hace 1 semana
San José, San José, Costa Rica Wrike Remote Jobs A tiempo completoWe're looking for a highly skilled Work Management Platform Operations Manager to join our Wrike Remote Jobs team! As an Operations Manager, you'll play a vital role in maintaining our support systems, ensuring seamless operations, and delivering exceptional customer experiences.Your Key ResponsibilitiesMaintain and manage multiple critical systems,...
-
Channel Operations and Support Manager
hace 6 días
San José, San José, Costa Rica Palo Alto Networks A tiempo completoAbout the Opportunity:Palo Alto Networks is seeking a highly motivated Channel Operations and Support Manager to join our Sales Operations team. As a key member of this high-performing team, you will play a critical role in ensuring the success of our channel operations and supporting our sales teams.You will be responsible for managing requests from...
-
Manager Operations
hace 7 días
San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo**About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...