Support Operations Manager

hace 2 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo

Job Summary

We are looking for a Support Operations Manager to lead our support team, ensuring seamless customer service delivery. As a key member of our team, you will be responsible for managing a team of support engineers and developing strategies to improve customer satisfaction.

Key Responsibilities:

  • Lead the support team to deliver exceptional customer service
  • Develop strategies to improve customer satisfaction
  • Collaborate with internal teams to ensure effective service delivery

Qualifications:

  • 3-5 years in technical support, software support, IT operations, and/or infrastructure support
  • 1-2 years of experience managing teams
  • Excellent problem-solving skills and ability to adapt to changing situations

About Our Company

Tek Experts is committed to providing exceptional customer service. We believe in celebrating diversity and offering a dynamic work environment.



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