Human Resources Operations Manager

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview
Amzn Support Srvcs Costa Rica is a technology-driven organization that values innovation and excellence. Our mission is to deliver exceptional customer experiences through our human resources operations.

Job Description

We are seeking an experienced Human Resources Operations Manager to join our Regional Center team in Costa Rica. As a key member of our operations team, you will be responsible for managing the workflow and escalation management processes for a team of Regional Center Coordinators and Leads. You will ensure that services are delivered to sites in a timely and defect-free manner, monitoring against service level agreements.

In this role, you will analyze workflow data and translate findings into process improvements. You will also coach and manage the performance of individuals, build and refresh training material for centralized HR processes, and execute training and upskilling within your team.

You will provide site leaders with insights into day-to-day Regional Center operations, partner directly with site and regional leaders to address one-offs and/or process breakdowns, and be part of a team that actively seeks customer feedback to improve levels of service.

Required Skills and Qualifications
  • Master's degree in process or Business Administration, Industrial Engineering, or Human Resources Management.
  • Lean Six Sigma Yellow/Green belt certification.
  • PMP certification.
  • Intermediate/advanced Portuguese proficiency (B2+ level or higher).
Benefits

As a valued member of our team, you will enjoy a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that supports work-life balance.



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