Technical Support Agent

hace 4 semanas


Ubicación Sabana Norte San José, Costa Rica Concept Tech Support A tiempo completo

Requisitos:
High School diploma or equivalent

Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration (Desired), Networking.
- Basic Knowledge on Programming (On any or all of the following languages: PHP, Perl, Java)

Advanced Troubleshooting skills in a multi-user high pressure environment

Experience with Data Cabling / Computer Facilities maintenance

Proven skills in PC repair, troubleshooting, deployment, and liquidation

Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.

Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
- Willingness to work on Call in previously defined days

Professional working fluency in English and Spanish. Preferred: Bachelor's degree in Computer

science or IT related field.

Microsoft MCSE, MCITP Systems Administrator (Active Directory)

Cisco CCNA certification
- Advanced Linux systems administration skills

Strong troubleshooting skills of very complex systems

Ability to explain complex IT concepts in simple terms

Ability to manage high priority projects

Proven ability to work successfully with limited supervision.
Actividades a realizar:
Successfully resolve technical issues (hardware and software) from incoming internal business needs.

Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

CONDICIONES DEL EMPLEO

Jornada laboral:Tiempo Completo

Tipo de empleo:Trabajo Fijo

Salario:USD 850.00 - 950.00 Mensual

Cantidad de vacantes:1

REQUERIMIENTOS

Experiência Mínima:No especificado

Sexo:Indistinto


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