Technical Support Agent
hace 4 semanas
Requisitos:
High School diploma or equivalent
Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration (Desired), Networking.
- Basic Knowledge on Programming (On any or all of the following languages: PHP, Perl, Java)
Advanced Troubleshooting skills in a multi-user high pressure environment
Experience with Data Cabling / Computer Facilities maintenance
Proven skills in PC repair, troubleshooting, deployment, and liquidation
Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.
Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
- Willingness to work on Call in previously defined days
Professional working fluency in English and Spanish. Preferred: Bachelor's degree in Computer
science or IT related field.
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
Cisco CCNA certification
- Advanced Linux systems administration skills
Strong troubleshooting skills of very complex systems
Ability to explain complex IT concepts in simple terms
Ability to manage high priority projects
Proven ability to work successfully with limited supervision.
Actividades a realizar:
Successfully resolve technical issues (hardware and software) from incoming internal business needs.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
CONDICIONES DEL EMPLEO
Jornada laboral:Tiempo Completo
Tipo de empleo:Trabajo Fijo
Salario:USD 850.00 - 950.00 Mensual
Cantidad de vacantes:1
REQUERIMIENTOS
Experiência Mínima:No especificado
Sexo:Indistinto
-
Customer Support Agent
hace 2 semanas
Ubicación Rohrmoser, San José, Costa Rica Teleperformance Costa Rica S.a A tiempo completoRequisitos:English level B2- 85% Intermediate use of computer programs - Windows environment Ability to type proficiently High School Degree + Work experience. Actividades a realizar: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your...
-
Technical Support Agent
hace 1 semana
San Rafael, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completoPacific Barcode Latin America is excited to announce new available positions for our new location in Alajuela, Costa Rica. Pacific Barcode Inc. selected Costa Rica as their new site for expanding their business due to rapid growth and opportunities available. You would be amongst the first on board at our new site, which means a lot of growth...
-
Technical Support Associate
hace 16 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Associate to join our Amzn Support Srvcs Costa Rica team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to Amazon Corporate employees worldwide.Key Responsibilities:Provide basic technical support to Amazon Corporate employees,...
-
Health-tech Agent French
hace 3 semanas
San José, Costa Rica Teleperformance Costa Rica A tiempo completoAre you passionate about customer advocacy and technical support? We are looking for a **Health-Tech Agent **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech Savvy,...
-
Technical Support for Call Center
hace 2 semanas
Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completoRequisitos: *Experience in technical support (desired). *Experience in call center (desired). *Knowledge in cloud systems. Advanced English (85%). *Knowledge in Windows. Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and assist...
-
Technical Support for Call Center
hace 2 semanas
Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completoRequisitos: - Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...
-
Technical Support for Call Center
hace 2 semanas
Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completoRequisitos: Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...
-
Call Center Agent French and English On Site
hace 4 semanas
San José, Costa Rica IT France A tiempo completoJob Opportunity: Health Tech Agent (French & English) Are you passionate about technology and helping others? Join our team as a Health Tech Agent and become a vital part of our mission to provide exceptional technical support to our valued customers in the medical field! **Responsibilities**: - Ensure accurate documentation of all customer interactions...
-
It Help Desk Agent
hace 4 semanas
San José, Costa Rica Crg Solutions A tiempo completoAs an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization.You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.Joining our...
-
IT Help Desk Agent
hace 1 semana
San Pedro, Costa Rica CRG Solutions A tiempo completoAs an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure. Joining our...
-
Customer Support Representative
hace 1 semana
Ubicación Rohrmoser, San José, Costa Rica Teleperformance Costa Rica S.A. A tiempo completoRequisitos: - English level B2- 85% - High School Degree + - Work experience + - Intermediate use of computer programs - Windows environment - Ability to type proficiently. Actividades a realizar: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will...
-
Technical Support Level 1for Photovoltaic Systems
hace 3 semanas
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Technical Support Manager
hace 12 horas
San José, San José, Costa Rica Tek Experts A tiempo completoTek Experts' Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication,...
-
Technical Support Level 1
hace 2 semanas
Ubicación Lagunilla, Heredia, Costa Rica Pertec Global Services A tiempo completoRequisitos: *Computer Science student *Knowledge of Windows and Office 365 (desirable) *Knowledge of VPN, RAM memory, hardware and software *Advanced English *Availability to work on site in Heredia The process will have a 6- Week training on the efficient performance of all tasks Actividades a realizar: We are looking for agents to provide tech support for...
-
Technical Support Engineer
hace 17 horas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoCompany OverviewPalo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to achieving this goal by providing exceptional customer support.About the RoleWe're seeking a highly skilled Technical Support Engineer to...
-
Technical Support Professional
hace 12 horas
San José, San José, Costa Rica Emerson A tiempo completoJob Description:The Ovation Product Specialist role involves providing technical support and assistance to our customers and internal stakeholders. This includes fostering a positive environment for work and professional growth, working as a team player, and maintaining or improving customer satisfaction.Responsibilities include performing base customer...
-
Customer Support Specialist
hace 3 semanas
San José, Costa Rica Teleperformance Costa Rica A tiempo completo**Overview**:As an agent, you will act as a liaison, provide product/services information, and answer questions via phone calls related to general inquiries about our internet service, and basic technical support. **Competencies**:Identify and define problems, Active Listening, and Empathy **Responsibilities** - Provide accurate, valid, and complete...
-
Technical Support Engineer
hace 3 semanas
San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Representative
hace 4 semanas
San José, San José, Costa Rica Clearsource A tiempo completo**Why ClearSource?**ClearSource is a people-driven company focused on delivering exceptional customer experiences every dayWe truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.They define ClearSource's DNA and make us a great company to work for.We support all our people in helping them...
-
Technical Support Representative
hace 3 semanas
San José, San José, Costa Rica Clearsource A tiempo completo**Why ClearSource?**ClearSource is a people-driven company focused on delivering exceptional customer experiences every dayWe truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.They define ClearSource's DNA and make us a great company to work for.We support all our people in helping them...