Technical Support Engineer

hace 6 meses

San José, Costa Rica Microsoft A tiempo completo

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Response and Resolution
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
- Performs in-depth product troubleshooting and remediation when needed.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Readiness
- Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Product/Process Improvement
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
- Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

**Qualifications**:
**Required/Minimum Qualifications**
- 3+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
- Business level fluency to read, write and speak English.

**Additional or Preferred Qualifications**
- Microsoft Technology Certifications.
- Fluency to read, write and speak Portuguese.

  • Technical Support Engineer

    hace 1 mes

    San José, San José, Costa Rica Wind River A tiempo completo

    About the OpportunityWind River is seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing high-quality technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to improve our support processes.ResponsibilitiesProvide timely...

  • Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're seeking a customer-oriented Technical Support Engineer (DevOps) to work with our clients to resolve complex customer cases. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and provide quick and accurate support. The successful candidate will be a problem solver, engager, and creative thinker...

  • Technical Support Engineer

    hace 3 semanas

    San José, San José, Costa Rica Wind River A tiempo completo

    About the JobWe are seeking a talented Technical Support Engineer to join our team at Wind River. As a key member of our customer support operations, you will work closely with end-users, stakeholders, and developers to assess, troubleshoot, and solve complex multi-layered issues.ResponsibilitiesProvide timely and professional support to customers via...

  • Technical Support Engineer

    hace 1 mes

    San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewAt Microsoft, we're committed to delivering exceptional customer experiences that empower individuals and organizations to achieve more. As a Technical Support Engineer, you'll play a critical role in helping us achieve this goal by providing expert-level technical support to our customers.ResponsibilitiesReview and resolve complex technical issues,...

  • Technical Support Specialist

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to drive business growth.Key...

  • Application Engineer

    hace 3 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Key Responsibilities:- Provide expert technical support for our customers, addressing issues related to software development and operations.- Collaborate closely with development and QA teams to ensure smooth software releases and deployments.- Oversee production builds, manage tools, and configure systems to facilitate successful software product...

  • Senior Technical Support Engineer

    hace 1 mes

    San Francisco, Heredia, Costa Rica TIBCO A tiempo completo

    Job Title: Senior Technical Support EngineerAre you a technical expert with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Senior Technical Support Engineer to join our team at TIBCO, a leading provider of cloud-based software solutions.About the Role:As a...

  • Technical Support Engineer

    hace 5 meses

    San Juan, Costa Rica Storyblok A tiempo completo

    From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster. As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of...

  • Enterprise Technical Support Engineer

    hace 4 semanas

    San José, San José, Costa Rica Netskope A tiempo completo

    About NetskopeNetskope is a leading cloud security company that protects data wherever it goes. We are looking for an experienced Enterprise Technical Support Engineer to join our team.ResponsibilitiesAs an Enterprise Technical Support Engineer, you will be the primary point of contact for dealing with top-class IT administrators. You will work with a...

  • Technical Support Specialist

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients...

  • Technical Support Engineer

    hace 6 meses

    San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 5 meses

    San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 6 meses

    San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...

  • Technical Support Engineer

    hace 6 meses

    San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...

  • Technical Support Specialist

    hace 3 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Job OverviewWe are seeking an experienced Technical Support Engineer to join our team at Tek Experts. As a Technical Support Engineer, you will be responsible for providing world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.Key ResponsibilitiesCommunicate with end users to identify,...

  • Technical Support Specialist

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our Microsoft Intune Support team. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and resolving customer technical issues. This is an excellent opportunity to accelerate your career growth by honing your problem-solving, collaboration, and...

  • Technical Support Engineer

    hace 6 meses

    San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer Ic3

    hace 4 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're committed to delivering exceptional customer experiences that meet the evolving needs of our customers. As a Technical Support Engineer, you'll play a critical role in helping us achieve this goal.Responsibilities:Response and ResolutionReview complex issues and contact customers to understand their concerns, ensuring they stay informed...

  • Technical Support Specialist

    hace 1 mes

    San José, San José, Costa Rica TIBCO A tiempo completo

    Unlock Your Potential as a Technical Support EngineerAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team as a Technical Support Engineer.As a Technical Support Engineer, you will be...

  • Technical Support Specialist

    hace 3 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    OverviewWe're seeking a highly skilled Technical Support Engineer to work on behalf of our client, providing expert-level support to resolve complex customer cases. As a member of our Azure Platform Technical Support team, you will be responsible for working with customers to identify, diagnose, and troubleshoot technical issues, while collaborating with...