IT Enterprise Operations Support Manager

hace 5 días


San José, Costa Rica Intel A tiempo completo

At Intel, we create world-changing technology that improves the life of every person on the planet.

We are looking for an Enterprise Production Support (EPS) Manager to lead an IT Operations Support team of 40 direct and indirect people to a best-in-class operations and transform it to the next generation higher value-added organization in response to the demanding needs of accelerating business growth.

As part of Enterprise Production Support organization, you will be working closely with a multi-level and multi-geo support/delivery teams, internal/external partners, and senior stakeholders defining strategy and actions to achieve operational excellence and continuous evolution of the team.

**Main responsibilities would include but not be limited to**:

- Set priorities for the team.
- Get results across boundaries.
- Ensure an inclusive work environment.
- Develop employees, and manage performance.
- Supervision/management of an IT function/site/corporate operation.
- Day to day functional management of the organization, to include performance management, training/developing, forecasting/reporting, and budgeting/expense control.
- Set future direction and plans.
- Ensures operation meets basic user, headcount, and quality guidelines.
- Represent operation.
- Provide training program.
- Provide day-to-day operational reporting/tracking indicators.
- Applies advanced principles, theories, and concepts.
- Contributes to the development of new principles and concepts.
**Behavioral traits desired**:

- Leadership and people management.
- Stakeholder management.
- Risk taking.
- Innovation.
- Ownership.
**Qualifications**

**Minimum**:

- Bachelor's degree in Information Systems, Computer Science, Engineering or any related field, OR equivalent experience (4 years) in addition to:

- 8+ years of relevant industry experience.
- 5+ years People Manager experience.
- 5+ years of experience with IT Operations and Support.
- 3+ years working with ITIL framework and processes.
- Advanced English.
**Preferred**
2+ years of experience working with Agile.
- ITIL certified.
**Inside this Business Group



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