Solution Support Specialist

hace 1 semana

San José, Costa Rica TD SYNNEX A tiempo completo

**About The Role**

Performs order entry and is the primary customer and supplier interface for all customer issues related to order management for products within a major business group. Initiates and/or maintains effective communications with internal and external customers regarding product status, as appropriate.

**What You'll Do**
- Facilitates the order fulfillment process to ensure customer service levels are met.
- Reviews and enters orders to meet customers' expectations for on-time shipment while maintaining established quality levels throughout the process.
- Makes adjustments in purchasing, backlog management, integration, engineering and shipping/traffic, as appropriate.
- Coordinates with internal and external resources to meet agreed-to expectations of the customer and TD SYNNEX.
- Identifies and communicates options available for issue resolution, as needed.
- Responsible for backlog management including but not limited to: monitoring the progress of orders, investigating and making decisions within established process for resolution of issues (e.g., shipping, Return Merchandise Authorization (RMA), damage, lost goods insurance, order tracking and request revision) and escalating decisions regarding exceptions and critical situations.
- Ensures margin integrity by following exception processes for sales management approvals where necessary.
- Has accountability for the order through the invoicing process and for assisting in research and resolution of order issues as appropriate.
- Coordinates Customer-Owned Inventory (COI) Purchase Orders (POs), ensuring the accuracy of COI when generating monthly or weekly COI inventory reports, if applicable.
- Ensures appropriate information is updated and maintained for the customer.

**What We're Looking For**
- Demonstrated understanding of the impact of the defined process on the customer and to TD SYNNEX.
- Demonstrated operational knowledge and skill in the effective use of the current order entry computer systems and related programs and processes.
- Basic knowledge of supply chain procedures.
- Basic distribution industry knowledge.
- Basic knowledge of product, pricing, customer service and sales strategy.
- Demonstrated ability to perform basic mathematical calculations.

**Work Experience Requirements**:

- Previous work experience in customer service, backoffice or product support role working with customers, or a combination of post-high school formal education and job experience that demonstrates the ability to meet all of the identified job responsibilities.
- English is required.

**Education & Certification Requirements**
- High School or equivalent.

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

  • Solution Architect

    hace 1 semana

    San José, Costa Rica Object Technology Solution A tiempo completo

    **About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...

  • Solution Architect

    hace 6 días

    San José, San José, Costa Rica Object Technology Solution A tiempo completo

    **About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999.OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...

  • Solution Sales Specialist

    hace 4 semanas

    San José, San José, Costa Rica Noventiq A tiempo completo

    **Noventiq is hiring**Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London.The company enables, facilitates, and accelerates digital transformation for its customers' businesses, connecting 75,000+ organizations...

  • Solution Area Specialist

    hace 3 semanas

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Solution Support Specialist

    hace 3 semanas

    San José, San José, Costa Rica Td Synnex A tiempo completo

    The **Solutions Support Specialist** will prepare and review invoices, ensuring the accuracy and completeness of billing data, resolving billing issues, and maintaining accurate records."Let's Achieve Great Outcomes.TD SYNNEX is the partner that helps unlock business results for all."**What You'll Do**:- Primary responsibility is the creation, review, and...

  • Premium Support Sales Specialist

    hace 4 semanas

    San José, Costa Rica Micro Focus A tiempo completo

    **PREMIUM SUPPORT AND EDUCATION SALES SPECIALIST FOR NORTH AMERICA** At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging...

  • Rapid Response Specialist

    hace 4 semanas

    San José, San José, Costa Rica Object Technology Solution A tiempo completo

    **About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999.OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...

  • Support Specialist

    hace 2 semanas

    San José, Costa Rica Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...

  • Technical Support Specialist

    hace 7 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company Overview:We are Amzn Support Srvcs Costa Rica, a team passionate about providing world-class support to our enterprise customers. Our mission is to deliver exceptional service and expertise that enables our customers to succeed.Job Description:We are seeking an experienced Technical Support Specialist to join our team. As a key member of our...

  • Digital Solution Specialist

    hace 4 semanas

    San José, Costa Rica Microsoft A tiempo completo

    The reinvention of business processes is a growth engine for Microsoft cloud services.The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of...

  • Digital Solution Specialist

    hace 7 días

    San José, Costa Rica Microsoft A tiempo completo

    The reinvention of business processes is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of...

  • Digital Solution Area Specialist

    hace 4 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...

  • Digital Solution Area Specialist

    hace 4 semanas

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...

  • Solution Support Specialist

    hace 4 semanas

    San José, San José, Costa Rica Td Synnex A tiempo completo

    **About The Role**Performs order entry and is the primary customer and supplier interface for all customer issues related to order management for products within a major business group.Initiates and/or maintains effective communications with internal and external customers regarding product status, as appropriate.**What You'll Do**- Facilitates the order...

  • Solution Engineer Sr

    hace 1 semana

    San José, Costa Rica Zensa LLC A tiempo completo

    **Title: Solution Engineer Sr (Maximo)** **Location: Costa Rica** **Duration: 12 Months** **Support Responsibilities**: The services may include but not limited to below activities. - Perform hands-on analysis, troubleshooting, testing and implementation of Maximo defects/enhancements/user-stories; - Participate in requirement gathering and requirement...

  • Agent Support Specialist

    hace 4 semanas

    San José, Costa Rica Western Union A tiempo completo

    **Agent Support Specialist - **Santa Ana/Costa Rica**Are you customer-centric, and want to be part of a team that delivers exceptional agent support?How about unleashing your skills in a global FinTech that is committed to moving money for better?Join Western Union as Agent Support Specialist.**Motivated by our values: purpose driven, globally minded, and...

  • Phone Support Specialist

    hace 7 días

    San José, San José, Costa Rica Betterwho A tiempo completo

    **Description of the Job**Betterwho seeks a talented Phone Support Specialist to join our team as a Remote Resident Support Specialist. In this role, you will be responsible for handling customer inquiries and issues while maintaining a professional demeanor.**Key Responsibilities:**Process a high volume of customer interactions and issues via phone.Use...

  • Privacy Specialist

    hace 1 semana

    San José, Costa Rica Object Technology Solution A tiempo completo

    **About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...

  • Security Solution Architect

    hace 4 semanas

    San José, Costa Rica Dxc Technology A tiempo completo

    Role Overview:Key Responsibilities:- Design and architect comprehensive security solutions that align with client requirements and industry best practices.- Conduct thorough security assessments to identify requirements.- Collaborate with cross-functional teams, including sales, engineering, and support, to ensure seamless solution design and client...

  • Digital Solution Area Specialists

    hace 4 semanas

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...