Premium Support Sales Specialist

hace 4 semanas

San José, Costa Rica Micro Focus A tiempo completo

**PREMIUM SUPPORT AND EDUCATION SALES SPECIALIST FOR NORTH AMERICA**

At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT—fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

Our portfolio spans the following areas:
**DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & Analytics**

Take charge of your future and join our Premium Support and Education Sales team as we go to market with a best-in-class support portfolio that will help maximize customer success and adoption.

**About the Role**

The Premium Support and Education Sales Specialist for North America will be part of a dynamic team that drives Premium Support and Education revenues in Micro Focus. You will be responsible for all aspects of the sales funnel. This includes creation and execution of campaigns, generating leads, converting leads to opportunities. You will use your experience and expertise to build relationships with strategic/key customers, sales teams, and the channel to successfully position the Premium Support and Education value proposition and generate new Premium Support and Education business, ultimately delivering your assigned quota.

**The Premium Support and Education Sales Rep is responsible for**:

- Meeting and/or exceeding your assigned regional quota.
- Creating and executing campaigns with Micro Focus sales and renewal reps in your assigned territory or product group.
- Generating leads from campaigns and nurture those leads into valid opportunities.
- Creating opportunities and effectively managing them through the sales cycle.
- Using and maintaining the Customer Relationship Management (CRM) and other systems, data and processes.
- Consistently managing activities that will develop business in all aspects of the sales funnel.
- Analyzing data to understand the customer base and their buying and support relationship with Micro Focus.
- Increasing customer satisfaction by serving as a customer advocate to interact with various internal departments on behalf of your customers.
- Engaging the Regional License and Renewal teams to help position and sell Premium Support and Education within their current sales process.
- Developing and nurturing strong customer relationships.

**Education and Experience Required**:

- Technical University or Bachelor's degree preferred.
- Typically 3-5 years’ experience in Services, Support or Education upselling.
- Understanding of MF Premium Support and Education portfolio preferred.
- Experience in industry desired.
- Technical and/or solution selling experience preferred.

**Knowledge and Skills**:

- Demonstrates a solid knowledge of the company's breadth of solutions.
- Demonstrates deep capabilities in assigned area of specialization
- Demonstrated ability to influence peers and work with a sense of urgency
- Previous support sales experience in North America and awareness in competitive solutions knowledge.
- Professional business acumen and excellent verbal and communication skills.
- Understands and applies basic financial and accounting concepts and applies them appropriately in positioning proposed solutions.
- Applies understanding of the customer's value chain and business requirements when designing and proposing solutions.
- Communicates the value of the solution in terms of financial return and impact on customer business goals Industry acumen.
- Solid level of industry acumen; keeps current with trends and able to converse with client on issues and challenges.
- Solution selling: Demonstrates solid questioning techniques and related communications skills with Federal customer managers.
- Demonstrates understanding of the competition as well as good positioning & strategy.

LI-DO1

**Job**:
Sales

**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

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