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Customer Service Specialist I
hace 3 meses
Syniverse is considered one of the most well-connected companies globally, working on cutting-edge technology to enhance various aspects of daily life. We partner with renowned brands, including eight of the top 10 banks and four of the top 5 global technology companies. Our team consists of talented individuals who enjoy an innovative work culture and attractive benefits.
Ideal Candidate Profile
The role of Customer Service Specialist I involves offering initial technical support for products and services, collaborating with customers and internal teams to troubleshoot and resolve issues effectively. Familiarity with Syniverse's offerings is essential, along with the ability to address customer needs promptly.-
Responsibilities Overview
Scope of the Role:
Direct Reports: This position is an independent role without direct reportsKey Duties
Analyze and resolve customer inquiries, addressing system malfunctions swiftly to exceed customer expectations. Keep track of customer-reported issues following established procedures. Collaborate with internal teams and 2nd level support for issue resolution. Ensure timely response and resolution based on severity levels and Expected Completion Dates. Maintain seamless communication with internal departments to ensure customer satisfaction. Identify training needs and stay updated on products, services, enhancements, and upgrades. Achieve individual/team objectives. Complete various administrative tasks (e.g., time reporting, email management).Background, Education, and Qualifications:
High school diploma or equivalent, a degree in communication or business will be advantageous. No prior experience necessary. Proficiency in Microsoft Office and customer service skills are preferred. Bilingual proficiency is a plus.Additional Skills Required:
Excellent interpersonal and communication skills. Ability to work independently, including off-peak hours, weekends, and holidays. Proactive in anticipating and fulfilling customer needs. Ability to work in shifts covering 24/7/365.-
Advantages of Joining Us
Embrace this opportunity to play a role in our growth journey, guided by exceptional leadership. Join a dynamic organization offering competitive compensation, flexibility in work arrangements, and a leadership team dedicated to fostering an inclusive, collaborative, and transparent work environment.
At Syniverse, we prioritize the essence of connectedness in our operations, recognizing the significance of diversity, equity, and inclusion among our workforce. As a global company, we are committed to recruiting, developing, and retaining top talent to help us connect the world.
Know someone at Syniverse?
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