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We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in our Ticket Sales department. As a key member of our team, you will be responsible for providing exceptional customer service and resolving issues in a timely and professional manner.
Key Responsibilities- Sales and Service: Promote and sell air travel with American Airlines, prepare itineraries, compute fares, issue refunds, and prepare and issue tickets.
- Customer Support: Answer inquiries regarding general travel information, resolve customer complaints, and provide assistance with travel-related issues.
- Revenue Management: Reconcile auditors' coupons with cash received, personal checks, and credit card vouchers, calculate total revenue received, and maintain accurate records.
- Operational Efficiency: Work independently or as part of a team to achieve sales and customer service goals, meet productivity standards, and maintain a high level of customer satisfaction.
- Education and Experience: High school diploma or equivalent required; prior experience in customer service, sales, or a related field preferred.
- Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer applications and software.
- Certifications and Training: Must meet public contact profile requirements and complete any necessary training programs.
As a valued member of our team, you will have access to a range of benefits, including competitive compensation, comprehensive training, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
