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We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD SYNNEX. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.
Key Responsibilities- Customer Service: Provide timely and effective service to customers, responding to their inquiries and resolving issues in a professional and courteous manner.
- Issue Resolution: Identify and escalate issues to the appropriate team members, ensuring that customers receive prompt and effective resolution.
- Communication: Communicate clearly and effectively with customers, both verbally and in writing, to ensure their needs are met and exceeded.
- Documentation: Maintain accurate and detailed records of customer interactions, including notes and follow-up actions.
- Team Collaboration: Work collaboratively with other team members to achieve customer satisfaction and resolve issues.
- Education: High School Diploma or equivalent required.
- Language Skills: Fluent in English and Spanish, with the ability to communicate effectively with customers in both languages.
- Technical Skills: Proficient in basic computer applications and data entry software.
- Soft Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Elective Benefits: Comprehensive benefits package, including health, dental, and vision insurance, as well as elective benefits such as life insurance and disability insurance.
- Professional Development: Opportunities for professional growth and development, including training and education programs.
- Work-Life Balance: Flexible scheduling and work-life balance to ensure a healthy and productive work environment.
- Diversity and Inclusion: Commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment.
