Clinical Specialist

hace 6 días


San José, San José, Costa Rica Boston Scientific A tiempo completo
About the Role

The Clinical Specialist I will be responsible for providing field and remote clinical support to customers in Costa Rica. This includes maintaining consumption records, creating value through in-service presentations, training personnel, and documenting processes in a CRM platform. The successful candidate will also be responsible for following up on inventory, budgets, and ensuring the business remains ongoing in their accounts.

Key Responsibilities
  • Provides field/remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
  • Work is driven by customer demand and pre-planned support requirements.
  • Attends cases face-to-face/remotely with customers and advises physicians on clinical attributes/techniques associated with our products.
  • Ensures timely collection and reporting of all required medical documentation pertaining to our procedural device operation.
  • Supports the team to achieve projected sales goals and increase sales revenues.
  • Develops a deep understanding of hospital workflows and business relationships with hospital personnel to make new contacts and identify key decision makers.
  • Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions.
  • Records customer information and activities in the company's CRM system.
Requirements
  • Bachelor's degree.
  • English proficiency.
  • Valid driver's license.
  • Updated passport.
Preferred Qualifications
  • Medical device experience.
  • Costa Rica Medtech industry experience.
  • Healthcare experience.

Boston Scientific is a leader in medical science with over 40 years of experience. We are committed to solving the challenges that matter most and are united by a deep caring for human life. Our mission is to advance science for life, transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.


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