Customer Support Specialist
hace 2 meses
At TreviPay, we're dedicated to making B2B payments easier, faster, and smarter. As a Customer Support Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Provide timely and accurate responses to customer inquiries and issues
- De-escalate challenging customer situations and resolve issues efficiently
- Collaborate with internal teams to improve processes and procedures
- Proactively contact customers to address issues and provide proactive solutions
- Meet or exceed department metrics and service level agreements
- Minimum two years of customer support experience with heavy inbound call volume
- Trilingual - Fluent Spanish, English, and French (written and verbal)
- Excellent communication and problem-solving skills
- Ability to work in a team environment and adapt to changing priorities
- Competitive salary and comprehensive benefits package
- Remote working options and flexible work arrangements
- Opportunities for career growth and professional development
- A fun and supportive work environment that promotes creative thinking and positive attitude
We're looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences. If you're a team player with a growth mindset and a desire to make a difference, we'd love to hear from you.
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