Voip

hace 3 semanas


San José, San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

ACERCA DE LA VACANTE
Funciones del Puesto

  • Trouble ticket owner responsibilities for tickets in the repair ticket system.
  • Solid understanding of VoIP related protocols & technologies (TCP/IP, UDP, SIP Trunks and PRI, extension mobility, dial plans, route patterns, etc)
  • Provide engineering level support to Spectrotel users for troubles involving VoIP and HPBX services.
  • Able to troubleshoot with the Network team on network issues related to VOIP technologies
  • Able to lead troubleshooting calls and conference bridges with customers
  • Able to capture, analyze and troubleshoot SIP header detail with knowledge of how to configure SBC's for header manipulation for redirect and presentation as required
  • Provide SME guidance on current and new technologies inside
  • Perform advanced troubleshooting and repair actions on Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.
Requisitos del Puesto

  • Minimum 24 years' experience in Operations support environment ie NOC, Engineering teams, Product, etc
  • Minimum 5 years' experience on troubleshooting VOIP issues
  • Advance knowledge of SIP headers and messaging
  • Advance working knowledge of VoIP protocols: i.e., SIP, SIP TRUNK and MGCP
  • Requires advanced knowledge of the following technologies
  • Session Border Controllers
  • Session Information Protocol (SIP)


SIP Trunking
  • Requires general knowledge of the following technologies or concepts
  • UCaaS and CCaaS solutions
  • Protocols
  • VoIP
  • SIP
  • TCP/IP
  • SNMP
  • TFTP
  • SSH
  • FTP
  • SFTP
  • Networking Concepts
  • VLAN segmentation
  • Physical wiring and structured cabling
  • Working knowledge of Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.
  • Working knowledge of SD WAN services: i.e., VELOCLOUD, BIGLEAF, and FORTINET GW.
  • Working knowledge of data services to include but not limited to MPLS, VPN Protocols, QOS, and Private Line Connections.
Experiência Deseada

3-5 years of experience

Habilidades Deseadas

  • Selfmotivated
  • Forward thinking
  • Critical Thinking
  • Ability to identify unnecessary complexities and propose simplified solutions
  • Ability to complete projects on time including the necessary documentation
  • Ability to communicate effectively with all levels of employees/management

OTROS DETALLES
Area del Puesto

Sistemas

Ubicación del Puesto

Tibas, San Jose, Costa Rica

Nível Académico

Bachillerato Universitario

Nível de Cómputo

Lenguajes de Programacion

Idiomas:

Inglés: 100%
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