Voip
hace 3 semanas
ACERCA DE LA VACANTE
Funciones del Puesto
- Trouble ticket owner responsibilities for tickets in the repair ticket system.
- Solid understanding of VoIP related protocols & technologies (TCP/IP, UDP, SIP Trunks and PRI, extension mobility, dial plans, route patterns, etc)
- Provide engineering level support to Spectrotel users for troubles involving VoIP and HPBX services.
- Able to troubleshoot with the Network team on network issues related to VOIP technologies
- Able to lead troubleshooting calls and conference bridges with customers
- Able to capture, analyze and troubleshoot SIP header detail with knowledge of how to configure SBC's for header manipulation for redirect and presentation as required
- Provide SME guidance on current and new technologies inside
- Perform advanced troubleshooting and repair actions on Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.
- Minimum 24 years' experience in Operations support environment ie NOC, Engineering teams, Product, etc
- Minimum 5 years' experience on troubleshooting VOIP issues
- Advance knowledge of SIP headers and messaging
- Advance working knowledge of VoIP protocols: i.e., SIP, SIP TRUNK and MGCP
- Requires advanced knowledge of the following technologies
- Session Border Controllers
- Session Information Protocol (SIP)
SIP Trunking
- Requires general knowledge of the following technologies or concepts
- UCaaS and CCaaS solutions
- Protocols
- VoIP
- SIP
- TCP/IP
- SNMP
- TFTP
- SSH
- FTP
- SFTP
- Networking Concepts
- VLAN segmentation
- Physical wiring and structured cabling
- Working knowledge of Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.
- Working knowledge of SD WAN services: i.e., VELOCLOUD, BIGLEAF, and FORTINET GW.
- Working knowledge of data services to include but not limited to MPLS, VPN Protocols, QOS, and Private Line Connections.
3-5 years of experience
Habilidades Deseadas
- Selfmotivated
- Forward thinking
- Critical Thinking
- Ability to identify unnecessary complexities and propose simplified solutions
- Ability to complete projects on time including the necessary documentation
- Ability to communicate effectively with all levels of employees/management
OTROS DETALLES
Area del Puesto
Sistemas
Ubicación del Puesto
Tibas, San Jose, Costa Rica
Nível Académico
Bachillerato Universitario
Nível de Cómputo
Lenguajes de Programacion
Idiomas:
Inglés: 100%
-
IT Infrastructure
hace 3 semanas
San José, San José, Costa Rica Cornerstone Building Brands A tiempo completoJob Description:The Project Manager is responsible for delivery of project management deliverables and artifacts in alignment with defined corporate Project Management policies and procedures, ensuring compliance with appropriate enterprise governance, and performing project and program management functions to ensure project scope alignment and benefits...
-
Managed Services Engineer
hace 3 semanas
San José, San José, Costa Rica AireSpring A tiempo completoJob Description GENERAL PURPOSE The Managed Services Engineer will be responsible for successfully managing, creating, designing, implementing and turning up AireSpring's services that include, but are not limited to:· Data & Voice Services SDWAN /MPLS Hosted/Cloud PBX/VoIP Manage IP enhancements and procedures to support the Operations...
-
Customer Experience Chat Specialist
hace 3 semanas
San José, San José, Costa Rica net2phone Canada A tiempo completonet2phone Canada is seeking a tech-savvy, ambitious, customer-focused individual who likes to solve problems and wants to provide a world class customer experience. As a Customer Experience Chat Specialist, you will join our award-winning team that is obsessed with short wait times, first call resolution, and friendly customer service.You will work with...
-
Network Engineer
hace 3 semanas
San José, San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completoAcerca de la vacante:Funciones del Puesto: Trouble ticket owner responsibilities for tickets in the repair ticket system. Provide engineering level support to Spectrotel users for troubles involving VoIP services, routers, firewalls, and SD WAN platforms. Coordinate, preform and follow up on maintenance events on Spectrotel platforms Provide SME guidance on...
-
Técnico Soporte Nivel 3-ingeniería
hace 3 semanas
San José, San José, Costa Rica American Data Networks A tiempo completoACERCA DE LA VACANTEFunciones del PuestoBrindar asistencia técnica, soporte preventivo y correctivo, solución a averías, configuración de servicios, solución a requerimientos en la plataforma tecnológica.Diseño y configuración de redes para tareas de operación, administración y seguridad.Diseño y configuración de tecnologías inalámbricas 2.4, 5...
-
Network Administrator
hace 3 semanas
San José, San José, Costa Rica World Network Systems A tiempo completoResponsibilities:Must have a laptop, reliable internet, great work ethic, solid common sense, and a passion for IT.Ability to identify and resolve problems in a timely manner or know when escalating to higher tier support or 3rd party support.Requirements:3+ years of experience as a Network Admin Windows Server installation and support Firewall Experiences,...
-
Field IT Support Specialist
hace 3 semanas
San José, San José, Costa Rica Johnson Controls A tiempo completoJob DetailsDescripción del rol | Ingeniero de TI de campoResumen de rolesLos ingenieros de TI de campo proporcionan una variedad de costuras de soporte de tecnología de la información que incluyen, entre otras, connectivy,soportede hardware / software y resolución general de incidentes y solicitudes de servicio del Campo I. El rol también proporciona...
-
Agente de Service Desk
hace 3 semanas
San José, San José, Costa Rica STT Group A tiempo completoDescripción del puesto:Responsabilidades Proporcionar el contacto de primer nível y soluciones a problemas técnicos de los usuarios. Hacer un seguimiento, encaminar y redirigir problemas a los recursos adecuados. Guiar a los usuarios en el proceso de resolución del problema. Excelentes capacidades de atención al cliente. Garantizar el adecuado registro,...
-
D2d Channel Associate Manager
hace 3 semanas
San José, San José, Costa Rica Liberty Latin America Communications, Inc. A tiempo completoResumen:¿Cuál es el rol?Encargado de organizar y de brindar la capacitación continua a los ejecutivos de ventas del canal.Responsable por el cumplimiento de metas de ventas establecidas por la empresa a través del canal fijo D2DEstablecer las estrategias de zonas, movimientos de personal y ajustes diarios para lograr los objetivosResponsabilidades:¿Qué...
-
Network Engineer
hace 3 semanas
San José, San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completoACERCA DE LA VACANTEFunciones del Puesto Contribute to strategic network plans and reviews; designing effective networks following industry best practice; prepare and completing action plans. Maintain and update job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations....
-
Business Development Senior Manager
hace 3 semanas
San José, San José, Costa Rica SITA A tiempo completoOverview:Business Development Senior Manager (Voice & Unified Communications)The Voice & Unified Communications (UC) Business Development Senior Manager is responsible for engaging with SITA Sales and Pre-Sales teams across their assigned Territory or Market Segment to attain new business growth and customer satisfaction within the designated territory and...
-
Network Solution Sr Engineer
hace 3 semanas
San José, San José, Costa Rica Mondelēz International A tiempo completoJob Description:Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia, Pascall,...
-
Voip
hace 4 semanas
San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completoACERCA DE LA VACANTE Funciones del Puesto - Trouble ticket owner responsibilities for tickets in the repair ticket system. - Solid understanding of VoIP related protocols & technologies (TCP/IP, UDP, SIP Trunks and PRI, extension mobility, dial plans, route patterns, etc) - Provide engineering level support to Spectrotel users for troubles involving VoIP...
-
Voip
hace 4 semanas
San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completoACERCA DE LA VACANTE Funciones del Puesto Technical Knowledge and Skills. Technical Support and Customer Service, Sales, PC hardware and software maintenance. Understands incident, change and service request processes, in line with ITIL standards. Understand complex and highly resilient voice Infrastructure. Manage, configure, troubleshoot, and assure...
-
Voip Tier 1 Agent
hace 3 semanas
San José, Costa Rica Nearlinx A tiempo completoAs a VoIP Tier 1 Support Specialist, you will be responsible for providing technical assistance and support to customers using Voice over Internet Protocol (VoIP) systems. You will primarily handle incoming inquiries and troubleshoot issues related to VoIP services, ensuring timely resolution and excellent customer satisfaction. Your role will involve...
-
IT Support Technician
hace 1 mes
San José, Costa Rica Now Digital Talent A tiempo completoWe are looking for an experienced IT Support Technician in monitoring, network, security, VoIP and cloud solutions for our San Jose, CR office location. Job Responsibilities & DutiesMonitor IT infrastructure including network, VoIP, and security devices.Monitor cloud environment to support Microsoft Windows desktop and servers.Assist and support in IT ticket...
-
IT Support Technician
hace 4 semanas
San José, Costa Rica Now Digital Talent A tiempo completoWe are looking for an experienced IT Support Technician in monitoring, network, security, VoIP and cloud solutions for our San Jose, CR office location. Job Responsibilities & Duties Monitor IT infrastructure including network, VoIP, and security devices. Monitor cloud environment to support Microsoft Windows desktop and servers. Assist and support in IT...
-
Network Enginner
hace 1 mes
San José, Costa Rica TD SYNNEX A tiempo completo**Purpose of the position** Provisioning of an efficient, profitable and reliable VoIP Unified Communications, Contact Center and Call Recording technologies. Implementation and operation of a centralized Unified Communications - Contact Center infrastructure including the corresponding components like gateway routers, Asterisk Cisco and MS-Teams voice...
-
Noc Analyst I
hace 3 semanas
San José, Costa Rica Nitel A tiempo completo**the position** **your playbook** - Monitor the Network Management System (NMS) for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production. - Document all network-related activities in the ticketing system. - Provide technical support for telecom transport services T1, DS3, OCx, Fiber, and Ethernet facilities. -...
-
Managed Services Engineer
hace 1 mes
San José, Costa Rica AireSpring A tiempo completoJob Description GENERAL PURPOSE The Managed Services Engineer will be responsible for successfully managing, creating, designing, implementing and turning up AireSpring’s services that include, but are not limited to:· Data & Voice Services SDWAN /MPLS Hosted/Cloud PBX/VoIP Manage IP enhancements and procedures to support the Operations...
-
Noc Support Engineer
hace 3 semanas
San José, Costa Rica CommandLink A tiempo completoAt CommandLink we're making corporate I.T. easier and revolutionizing support. CommandLink has been recognized by AT&T as the fastest growing business partner and received numerous industry awards. We service global customers ranging from the largest private companies to the fortune 1000. We transformed how businesses manage the telco tech stack: ISPs,...
-
Network Engineer
hace 4 semanas
San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completoACERCA DE LA VACANTE Funciones del Puesto - Advanced working knowledge of Unified Threat Management firewall protocols like IPS/IDS, WebSence, and spam/malware protection. - Advanced working knowledge of VoIP protocols: i.e., SIP, SIP TRUNK and MGCP. - Advanced working knowledge of 4G/5G services: i.e., BEC and CRADLEPOINT Data Networking education and/or...
-
Network Engineer
hace 4 semanas
San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo**Acerca de la vacante**: **Funciones del Puesto**: - Advanced working knowledge of Unified Threat Management firewall protocols like IPS/IDS, WebSence, and spam/malware protection. - Advanced working knowledge of VoIP protocols: i.e., SIP, SIP TRUNK and MGCP. - Advanced working knowledge of 4G/5G services: i.e., BEC and CRADLEPOINT Data Networking...
-
Network Administrator
hace 2 semanas
San José, Costa Rica World Network Systems A tiempo completo**Responsibilities**: Must have a laptop, reliable internet, great work ethic, solid common sense, and a passion for IT. Ability to identify and resolve problems in a timely manner or know when escalating to higher tier support or 3rd party support. **Requirements**: 3+ years of experience as a Network Admin - Windows Server installation and support -...
-
Medical Virtual Assistant
hace 3 semanas
San José, Costa Rica Go Lean Health A tiempo completoThe Medical Virtual Assistant is responsible for the delivery of services or projects contracted by the Client. Services or projects include the following: - Scheduling - Manage the practice calendar by scheduling appointments in advance and sending appointment reminders to patients with upcoming visits. - Records Management - Tracking and recording all...
-
Bilingual Receptionist
hace 4 semanas
San José, Costa Rica BetterWho A tiempo completo**About the role**:Receptionists handle a variety of administrative support tasks, including answering phones, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. We are looking for a Remote Receptionist to assist answering phone calls and managing clients or customer concerns. A Remote Receptionist provides basic...
-
Google Business Profile Expert
hace 1 mes
San José, Costa Rica 24 Hours Group A tiempo completoThis is a remote position.Required Skills/Abilities: Expert in Google my business especially in US Familiar with all GMB verification methods Must be able to learn and adapt to various software systems Multi-tasking and time management skills Strong ability to adapt to various working environments and complex organizations. Excellent English skills both...
-
Field IT Support Specialist
hace 4 semanas
San José, Costa Rica Johnson Controls A tiempo completo**Job Details** **Descripción del rol | Ingeniero de TI de campo** **Resumen de roles** Los ingenieros de TI de campo proporcionan una variedad de costuras de soporte de tecnología de la información que incluyen, entre otras, connectivy,soporte de hardware / software y resolución general de incidentes y solicitudes de servicio del Campo I. El rol...
-
General Manager Operations
hace 3 semanas
San José, Costa Rica Konnected Concepts A tiempo completo**General Manager Operations** **Konnected Concepts LLC (KC).** Konnected by definition means “brought together or into contact so that a real or notional link is established”. Concepts by definition means ”a plan or intention; a conception”. Konnected Concepts was founded with the goal of helping companies that have an idea for a product, service...
-
Sr. Network Engineer
hace 4 semanas
San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo**Acerca de la vacante**: **Funciones del Puesto**: - Advanced working knowledge of Unified Threat Management firewall protocols like IPS/IDS, WebSence, and spam/malware protection. - Advanced working knowledge of VoIP protocols: i.e., SIP, SIP TRUNK and MGCP. - Advanced working knowledge of 4G/5G services: i.e., BEC and CRADLEPOINT Data Networking...
-
Sales Specialist
hace 6 días
San José, Costa Rica Sina Rez Law A tiempo completo**Join Our Dynamic Team as a Sales Specialist at Sina Rez Law!** **About the Role**: As an integral part of our team, you'll be the first point of contact for our potential clients. You will help convert these leads into clients by highlighting our firm’s incredible track record and the value we offer. This remote role requires a strong internet...
-
Join Our Law Firm As a Virtual Case Manager
hace 3 semanas
San José, Costa Rica Sina Rez Law A tiempo completo**Join Our Law Firm as a Virtual Case Manager Assistant!** **Are you someone who**: - Who has a legal background? - Thrives on learning new things? - Loves to help others and make their day better? - Good with data entry - Enjoys diving deep into problems to find the perfect solution? - Finds satisfaction in helping people recover from bad purchases? If...