Network Engineer

hace 2 semanas


San José, San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completo

ACERCA DE LA VACANTE
Funciones del Puesto

  • Contribute to strategic network plans and reviews; designing effective networks following industry best practice; prepare and completing action plans.
  • Maintain and update job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
  • Interaction with IP management systems like IPAM
  • Maximize network performance by troubleshooting network problems and outages and scheduling upgrades.
  • Document Infrastructure design, Develop and deliver professional upgrade proposals with diagrams and plan of action.
  • Supporting IP network platform builds and associated connectivity needs.
  • Select and implement security tools, policies, and procedures in conjunction with the customers security and networking team.
  • Install, configure, and support network equipment, including routers, switches, and firewalls.
  • Ability to work on multiple project timelines, deliverables, and information requests for our client's network needs.
  • Support Activations of complex networks and afterhours work.
Requisitos del Puesto

  • Minimum 6 years' experience in Operations support environment ie NOC, Engineering teams, etc
  • Minimum 57 years' experience on Fortinet and Meraki Hardware/Software.
  • Minimum 4 years' experience in monitoring software ie SolarWinds
  • Expert working knowledge of the 7 layers of the OSI model
  • Expert working knowledge of Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.
  • Expert working knowledge of SD WAN services: i.e., VELOCLOUD, BIGLEAF, and FORTINET GW.
  • Expert working knowledge of data services to include but not limited to MPLS, VPN Protocols, QOS, and Private Line Connections.
  • Advanced knowledge of ITSM and CRM platforms: i.e., SALESFORCE, REV.IO
  • Advanced knowledge of Cabling and Network Topologies
  • Advanced knowledge of Fiber/DS3/DS1 technologies
  • Organizational skills and abilities to selfmanage workload.
  • User level knowledge utilizing Microsoft Office.
  • Capable of generating new ideas and continuous improvement efforts
  • Excellent verbal and written communication skills
  • Flexibility in scheduling
  • Demonstration of a "customer first" attitude
  • Bachelor's Degree or equivalent experience
  • Multiple high level certifications needed:
  • CCNA or CCIE Cisco certification
  • Fortinet NSE 5 and Meraki 360 CertificationHabilidades Deseadas
  • Trouble ticket owner responsibilities for tickets in the repair ticket system.
  • Provide lead engineering level support to Spectrotel users for troubles involving VoIP services, routers, firewalls, and SD WAN platforms.
  • Coordinate, preform and follow up on maintenance events on Spectrotel platforms
  • Provide SME guidance on current and new technologies inside
  • Perform advanced troubleshooting and repair actions on Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.
  • Perform advanced troubleshooting and repair actions on SD WAN services: i.e., VELOCLOUD, BIGLEAF, and FORTINET GW.
  • Perform advanced troubleshooting and repair actions on various carrier portals: i.e., 8X8, COREDIAL, INTELEPEER, AND BROADVIEW/WINDSTREAM.
  • Perform advanced troubleshooting and repair actions on Internet Over Wireless services: i.e., BEC and CRADLEPOINT.
  • Provide technical coaching and training to NOC technicians
  • Provide technical and logical feedback to NOC on troubleshooting steps taken on issues to ensure knowledge growth for NOC employees
  • Deep dive on critical or chronic customer troubles that require the best technical support we can offer our customers
  • Provide technical product testing to our product management team to ensure new products are fully tested and documented
  • Make complex requested changes to customer networks, firewalls, vpns etc.
  • Perform other duties as instructed by Spectrotel Management.
  • Lead peers in advanced troubleshooting and maintenance activities
  • Handle projects provided by management
  • Flexible hours (available to work evenings, weekends and be on call).
  • Occasional overtime is based upon the department workload

OTROS DETALLES
Area del Puesto

Telecomunicaciones

Ubicación del Puesto

Tibas, San Jose, Costa Rica

Nível Académico

Bachillerato Universitario

Nível de Cómputo

Idiomas:

Inglés: 100%
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