Field IT Support Specialist
hace 2 semanas
Job Details
Descripción del rol | Ingeniero de TI de campo
Resumen de roles
Los ingenieros de TI de campo proporcionan una variedad de costuras de soporte de tecnología de la información que incluyen, entre otras, connectivy,soporte
de hardware / software y resolución general de incidentes y solicitudes de servicio del Campo I. El rol también proporciona soporte y entrega de proyectos e intenciones de
Enterprise y Business Unit.
Responsabilidades y expectativas básicas
- Realizar la instalación de hardware y proporcionar soporte continuo (por ejemplo, PC, tabletas, dispositivo maby, pinos, dispositivos especializados)
- Proporcionar soporte softwar yiocal infraestructura sence suppart (c.g, serve, network y VOIP)
- Sangría Jssist y captura de la demanda de Enterprise y BUprojct (cg, planificado y planificado)
- Proporcionar Tech Hut seices neón
- Beaute PC lfccyce gestión y realizar tareas de gestión de activos a requerido por Corporate I
- Proporcionar manos inteligentes en el sitio c.g, supportandlsson con cámaras de soporte IC intemal de la parte rd)
- Administración de Beaitelocalmabile
- Soporte de solicitudes de gestión de identidad y acceso (zg, aprovisionamiento, supervisión electrónica, validación de acceso, recurso compartido de red
- Cumplimiento de la seguridad de SuppartlocalT.g, configuración de la sala de comunicaciones, martenance,
- Equipos de cumplimiento fosist con tareas de auditoría
- Proporcionar apoyo de oficina satelital y delirar para feist, cuando sea necesario
- Suportvendormanagementsegún sea necesario
- Adquisición de SupportT según sea necesario
- Seve como escalation paintinregion fointemal clientes con demandas eufóricas a ystems, software y hardware, en los casos en que
- Gestión de la relación con Corporate 1
- Entregar Feld TSenices de acuerdo con SLT's utilizando CI Senice Management tonsct
- Comunicación proactiva y proporcionar actualizaciones a los clientes
- Proporcionar SUA diferenciado para solicitudes o incidentes eufóricos del cliente
- Soluciones ForXaaS, colaborar con suministros de terceros para la resolución de incidentes, según sea necesario
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