Customer Success Manager, Amazon

hace 5 meses


San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services (ISS), our mission is to make Sellers successful on Amazon.
ISS helps independent sellers to grow and expand domestically and globally by creating the best tools to help sellers extend their catalog to multiple marketplaces, maximize their ROI by enrolling products in the right programs (e.g. Fulfilled by Amazon), and provide solutions to start selling in new markets.
We are building a new team in Costa Rica to provide Sellers the necessary support to discover and take advantage of these tools, primarily around Catalog optimization and expansion, global expansion, and program adoption (e.g. Fulfilled by Amazon), and to gather feedback to improve the experience even further.

Key job responsibilities
• Recruiting Sellers and managing Seller relationship by championing their needs at Amazon
• Supporting the growth of the Sellers’ business by adding selection and programs, and delivering on key business opportunities for Sellers
• Supporting key improvement initiatives and projects: drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
• Working with Sellers to improve operational aspects of their business in providing a great consumer experience
• Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships
• Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets

About the team
The International Seller Services organization develops solutions that enable sellers around the world, including the software platform and applications that drive demand generation, customer acquisition, seller integration, customer relationship management, and order management functions necessary for sellers to manage their business online at Amazon.

BASIC QUALIFICATIONS

2+ years of sales or account management experience
2+ years of digital advertising and client facing roles experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS

Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience market or product research

  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    The Amazon Support Services Costa Rica Srl seeks a Customer Success Manager to drive business growth for influential Selling Partners on the Amazon platform. This role requires a high level of service, operational standards, and strategic joint business planning. The ideal candidate will be the face of Amazon to key Selling Partners, owning their...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the Role:Amazon Support Services Costa Rica Srl is seeking a skilled Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of top Sellers in the Amazon Store.Key Responsibilities:- Coach and develop a team of Strategic Account Managers to drive business goals and improve the end-customer...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Customer Success Manager to join our Amazon Support Services Costa Rica SRL team. In this role, you will be responsible for leading a team of Strategic Account Managers, driving business growth, and developing strategies to achieve organizational goals.About the Role:The ideal candidate will have 6+...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Amazon Support Services Costa Rica SRL. As a Customer Success Manager, you will be responsible for recruiting and managing Seller relationships, supporting the growth of Sellers' businesses, and driving key improvement initiatives and projects.Key...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our International Seller Services team in Costa Rica. In this role, you will be responsible for recruiting and managing a portfolio of Amazon sellers, championing their needs and requirements to ensure their success on the platform.Key Responsibilities* Recruit and...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing, scheduling, time...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryThe Customer Success Manager role with Amazon Support Services Costa Rica Srl is a dynamic opportunity for a skilled professional to drive business growth and customer satisfaction. This position is responsible for building and executing strategic joint business plans with key sellers, providing customized insights and recommendations to enhance...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our International Seller Services team in Costa Rica. As a key member of our team, you will be responsible for supporting the growth and success of Amazon sellers worldwide.Key ResponsibilitiesRecruit and manage seller relationships, championing their needs at...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. - Education: Bachelor's degree or equivalent. - Goal Attainment: Demonstrated success...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    Job Title: Manager, Customer Success ManagementAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you!About the Role:We are seeking an experienced Manager, Customer Success Management to join our team at...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? Join us as a Senior Account Manager at Amazon International Seller Services (ISS).Our mission is to make Sellers successful on Amazon. Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the...

  • Account Manager

    hace 6 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    3+ years of sales or account management experience - 3+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleAs a Senior Account Manager in Amazon International Seller Services, you will play a crucial role in driving the growth and success of our sellers. Your primary responsibility will be to interact with sellers and account managers to champion the needs of our products, ultimately driving the adoption and utilization of our services.Key...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    Job Title: Manager, Customer Success MgmtAbout the Role:The Manager, Customer Success Mgmt is a key leadership position responsible for overseeing the Customer Success Engineering team. This team is crucial in driving customer adoption, retention, and expansion of our SaaS products. As a Manager, you will be accountable for developing and executing...


  • San José, San José, Costa Rica Zenoti A tiempo completo

    At Zenoti, we empower our clients to deliver exceptional customer experiences that drive business growth and loyalty. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals and exceed their expectations.Key Responsibilities:Build strong customer relationships and identify opportunities to drive growth and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Manager, Customer Success, Strategic Account ServicesAbout the RoleAmazon Support Services Costa Rica SRL is seeking a highly skilled Manager, Customer Success, Strategic Account Services to lead a team of Strategic Account Managers responsible for the growth and development of our top-selling clients. As a key member of our team, you will be...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of Business to Business (B2B) and/or Enterprise sales experience. - Proficient on English Language (Written and spoken) - BA/BS degree or equivalent work experience required - Working experience identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements. - Experience in positioning and selling...