Sr. IT Manager Shared Services Center Americas

hace 6 días

Heredia, Costa Rica DHL A tiempo completo

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions.

**Summary**

DHL is hiring a Senior IT Manager for its SSC in Americas. In this role, you willmanage the overall coordination, status reporting, and stability of the SSC Information Technology's service delivery, ensuring that SLA’s, KPI’s and project goals support regional and global objectives and are met within agreed upon time, scope, quality, and resource requirements. Responsible for leading a comprehensive information technology team including network services and support, end user support, infrastructure, service management, IT Security, Data Protection and project management. Develops and executes plans that incorporate the following components: time, cost, scope, quality, communications, risk, human resources, procurement, and integration. Identifies new opportunities for IT Service Improvement, First Choice Process Improvement, Innovation and Digitalization, IT Infrastructure & Service Management Improvement, and IT Run Cost Optimization at a Local and Regional level. Ensures uninterrupted end-to-end IT service quality delivered to internal and external customers and facilities. Has an extensive depth of knowledge of our business from internal and external customer point of view. Understands and manages communication across domain functions and across business unit functions in related IT processes.

**Main Responsibilities**

**COE**: Process Management IT Center of Excellence (COE) process implementation, documentation, improvement, and controls, aligned with DPDHL Standards and Cobit 5 framework.

**Relationship (Stakeholder) Management**: Continuous communication with stakeholders. Reporting progress of the projects on an ongoing basis.

**Service Delivery Management**: Responsible of the Incident, Request and Escalation processes, working with internal and third party teams to ensure actions are taken and completed in time, according to the SLA agreed with the Business.

**Change Management**: Implementation and acceptance of change requests (BRS and RFCs documentation, Business Case or POA approvals, implementation and testing) with vendors, DHL employees and stakeholders.

**New Implementations**: Responsible of implementing new services and/or new countries, using project management tools to ensure proper implementation of deliverables, on time, within budget.

**Budget and Vendor Management**: Project Budget & control, Vendor Management including contracts, PO administration, etc.

Manages the overall coordination, status reporting, and stability of the SSC Information Technology's service delivery, ensuring that SLA’s, KPI’s and project goals support regional and global objectives and are met within agreed upon time, scope, quality, and resource requirements. Responsible for leading a comprehensive information technology team including network services and support, end user support, infrastructure, service management, IT Security, Data Protection and project management. Develops and executes plans that incorporate the following components: time, cost, scope, quality, communications, risk, human resources, procurement, and integration. Identifies new opportunities for IT Service Improvement, First Choice Process Improvement, Innovation and Digitalization, IT Infrastructure & Service Management Improvement, and IT Run Cost Optimization at a Local and Regional level. Ensures uninterrupted end-to-end IT service quality delivered to internal and external customers and facilities. Has an extensive depth of knowledge of our business from internal and external customer point of view. Understands and manages communication across domain functions and across business unit functions in related IT processes.

**Tasks & Responsibilities**:

- Participates in the leadership and management of the SSC SMT and Regional IT ISSM SMT to communicate, coordinate, align, and envision IT directions, priorities, and goals.
- Ensures the provision of comprehensive, integrated, reliable, high-quality IT services for the needs of the SSC organization.
- Responsible for understanding and successfully managing the interdependencies between multiple related and unrelated projects whose coordinated delivery is required to achieve regional and global objectives.
- Initiates, plans, executes, and controls complex and strategically important projects related to IT, incorporating management plans for time, cost, scope, quality, communications, risk, human resources, procurement, and integration.
- Translates business and project requirements into IT project objectives and tasks; manages project resources and reports on project progres

  • Sr. IT Manager Shared Services Center Americas

    hace 2 semanas

    Heredia, Costa Rica DHL A tiempo completo

    At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics...

  • Shared Services Specialist

    hace 7 días

    Heredia, Costa Rica DHL A tiempo completo

    **Shared Services Specialist***: The Shared Services specialist’s role is to liaise between the operational Shared Services team regionally and the Shared Services Service Lead (dotted line). The main focus is to deliver proposals for efficiency gains (standardization & automation) for the supported Shared Services in cooperation with the SD...

  • Csis Americas Operational Center Sr Manager

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The Citi Security & Investigative Services (CSIS) Operations Center Manager is responsible for directly managing the standard execution of tactical day-to-day work in alignment with the CSIS Global Operations - four pillars model; relevant areas of operations includes: End-to-end Third Party Management (TPM), along with Financials (invoicing, fix asset...

  • Shared Services

    hace 2 semanas

    Heredia, Costa Rica Equifax A tiempo completo

    **Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.** **Shared Services - Front Line Manager Actions** Lead a Contact Center organization ranging from 50 - 100 agents including but not limited...

  • IT Infrastructure Manager

    hace 4 semanas

    Heredia, Costa Rica DHL A tiempo completo

    At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400...

  • IT Senior Auditor

    hace 4 semanas

    Heredia, Costa Rica DHL A tiempo completo

    **About DHL and Internal Audit**: DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional...

  • Public Sector Sr. Account Manager Central America

    hace 4 semanas

    Heredia, Costa Rica Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada A tiempo completo

    7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 10+ years of business development, partner development, sales or alliances management experience Would you like to be part of a team focused on increasing the adoption of Amazon Web Services and help Public Sector Organizations on...

  • Project Manager Sr

    hace 4 días

    Heredia, Costa Rica NTT DATA A tiempo completo

    We are currently seeking a Project Manager to join our team in Barreal de Heredia, Costa Rica. **NOTE* If you are open to Remote/ Work from Home please just indicate only the Country.** **Project Manager Sr.** The IT Project Manager oversees various system projects and/or programs of a highly complex nature. The IT Project Manager work assignments are...

  • Sr DevOps Engineer/ Cloud

    hace 5 días

    Heredia, Costa Rica SGF Global A tiempo completo

    **Sr DevOps Engineer/ Cloud (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a Sr DevOps Engineer/ Cloud, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelors in Computer Science or equivalent work experience - 4-6 years of experience - Advanced Linux yum/dnf RedHat rpm package manager hands-on experience with solving...

  • Project Manager Sr.

    hace 7 días

    Heredia, Costa Rica SGF Global A tiempo completo

    **Project Manager Sr. (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Project Manager Sr., for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelor's degree in Business, Information Technology, or a related field. - Extensive knowledge and expertise in the use of project management methodologies and tools including Agile...

  • Americas Csis Operations Center Team Lead

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    **Citi Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity, and reputation of Citi and its clients. We accomplish this by offering in-house professional security services and independent investigations to clients across all of Citi's businesses and regions, and partnerships with...

  • QA Tester Sr.

    hace 4 semanas

    Heredia, Costa Rica SGF Global A tiempo completo

    **QA Tester Sr. (Remote)** **Heredia, Costa Rica** SGF Global is looking for a QA Tester Sr.**,** for IT enterprise in Heredia, Costa Rica. **Requirements**: - Undergraduate Degree, Technical Certificate, or bachelor’s degree in Computer Science, Computer Engineering, or a closely related field. - 3+ years Automated test development using Selenium Java...

  • Project Manager Sr.

    hace 2 semanas

    Heredia, Costa Rica SGF Global A tiempo completo

    **Project Manager Sr. (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Project Manager Sr., for IT enterprise in Heredia, Costa Rica. ?**Overview**: The IT Project Manager assembles a project team, identifies appropriate resources needed, and develops schedules to ensure timely completion of project. Often actively manages stakeholder...

  • Shared Services Center Support Administrator

    hace 2 semanas

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Quality Assurance Manager

    hace 7 días

    Heredia, Costa Rica PTS Consulting Services A tiempo completo

    **Job ID**: **JDPTS1018**: Posted on: 2021-09-20 1 **Status**:Active **About Us**: We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our...

  • Employee Services Associates

    hace 7 días

    Heredia, Costa Rica PTS Consulting Services A tiempo completo

    **Job ID**: **JDPTS1007**: Posted on: 2021-09-17 1 **Status**:Active **About Us**: We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our...

  • Finance Project Manager

    hace 2 semanas

    Heredia, Costa Rica Serasa A tiempo completo

    Finance Project Manager Full-time - Employee Status: Regular - Role Type: Hybrid - Department: Project Management - Schedule: Full Time **Company Description**: **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial...

  • Citi Shared Services

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our...

  • Citi Shared Services

    hace 17 horas

    Heredia, Costa Rica Citi A tiempo completo

    As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our...

  • It-hardware & Networking

    hace 7 días

    Heredia, Costa Rica PTS Consulting Services A tiempo completo

    **Job ID**: **JDPTS1030**: Posted on: 2021-12-30 1 **Status**:Active **About Us**: We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our...