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**Job ID**: **JDPTS1007**: Posted on: 2021-09-17 1 **Status**:Active **About Us**: We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our reach and customer base all around the globe. We are headquartered in Naperville, IL and have presence in Costa Rica, Australia, Canada, and India. We are proud to work with Fortune 500 clients from diverse industries such as IT, Healthcare, Banking, Retail, Telecom, Human Resources, Engineering, Light Industrial, Finance, Call Center, Clerical, Customer Service, Aviation, Media & Entertainment, and Professional Services. At PTS Consulting Services, it is believed that success is a derivative of Quality. To ensure the best outcome from each engagement with our clients, we create a holistic partnership focused on the strategy, execution, and overall outcome quality. It’s an exciting time to work here at PTS Consulting, as the company is on a verge of major growth. We value our clients, and more importantly we value, retain, and grow our employees through a strong employee engagement culture. Come Join Us **Position Details**: Job Category:, Department/Group: **Location**: Heredia,, Costa Rica, Latam **Benefits**: Travel Required: Select Travel Required *, Salary:, Position Type: Contract, Will Train Applicant(s): Select Will Train Applicant(s) * **Role and Responsibilities**: - Provide customer assistance on topics including, but not limited to general inquiries. - Work in our Covid Resource Center operation." **Qualifications and Education Requirements**: High School Diploma is required **Preferred Skills**: - 1+ years Customer Service experience in multinational organizations. - Skilled for multitasking in a successful manner and managing different systems at a time - Customer centric focus - Dynamic and resourceful - Ability to manage confidential and sensitive employee information and adhere to strict data privacy policies - 90% English proficient: Oral and written - Microsoft Office proficient (Word, Excel, Outlook) **Additional Notes**:
