Associate - Employee Services

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

The Associate - Employee Services role with London Stock Exchange Group (LSEG) is an exciting opportunity to be part of a growing team in a fast-paced, global organization. Our People function helps to power the business through empowered people. We enable and support LSEG to attract and nurture diverse talent, create opportunities for people to grow meaningful careers and operate at their very best. We drive high performance, reward excellence, foster employee engagement and give our people an enhanced experience of working and growing here.

• Serve as the first point of contact for managers and employees on HR policies, processes, and procedures via case management tool, ServiceNow; triage/escalate cases to relevant subject matter expert groups as needed and ensure all queries are responded to accurately and within defined SLAs
• Provide guidance to managers and employees on all aspects of the employee life cycle including on-boarding, leave of absence, off-boarding, etc.
• Advise employees, managers, and the People Function Community on navigation and use of LSEG's HRIS
• Perform End-to-end transactional HR processes including generating employment contracts, initiating background checks, onboarding new hires, processing lifecycle changes, and off-boarding within agreed SLAs
• Assist with compiling relevant employment records in response to personnel file requests and subpoenas
• Coordinate with Country HR Business Partnering teams to respond to state unemployment claims
• Partner with third-party leave of absence vendor to update employee leave statuses in LSEG's HRIS
• Coordinate with Employee Relations and other internal stakeholders on escalated or sensitive leave of absence cases
• Work closely with specialty groups such as Global Mobility to provide support and guidance on the International Assignment/Transfer process and assist with administration on Visa applications/renewal
• Participate in projects related to employee lifecycle process changes by completing user acceptance testing and providing feedback
• Maintain employee information and records in LSEG's HRIS, Workday
• Complete data and record management activities, producing reports as required
• Perform regular compliance related procedures, audits, and annual compliance testing. Work with internal stakeholders to update relevant internal systems
• Develop standard and custom report templates, dashboards, scorecards, and metrics as directed by senior HR colleagues
• Interpret data to identify process improvement opportunities and recommend changes to HR services, tools, and programs

• Fluency or professional working proficiency in English is essential
• 2-3 years of prior HR or consultative experience, particularly in areas relating to HR Systems & Administration, HR Operations, or Employee Relations
• Prior experience with Workday and ServiceNow or other HRIS and case management tools
• Good understanding of HR policies and procedures, with experience of providing advice on complex transactional HR issues to employees and line managers
• Understanding of US employment legislation is a plus
• Ability to collaborate and work in a team environment, as well as independently while adhering to defined processes and procedures
• Excellent attention to detail and process orientation
• Strong analytic, consultative, and collaboration skills
• Ability to recognize and deal appropriately with sensitive and confidential information
• Proficiency in Microsoft Word PowerPoint, and Outlook and working to expert knowledge of Excel
• Detail oriented individual with excellent follow through and communication skills
• Ability to work under pressure and to tight deadlines
• Ability to be flexible and adaptable to new and changing priorities
• Innovative, client delivery focused problem solver who is solutions oriented
• Is resourceful and able to successfully navigate through a highly matrixed, global organization
• Self-motivated and willing to learn

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.