Technical Support Engineer

hace 2 semanas

San José, Costa Rica Microsoft A tiempo completo

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Response and Resolution**
- You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

**Readiness**
- You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

**Product/Process Improvement**
- You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

**Other**
- Embody our culture and values

**Qualifications**:
**Required/Minimum Qualifications**
- 5+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
- Experience with Microsoft Azure Architecture - Fundamentals of Fabric, Compute, Storage etc.
- Conceptual knowledge of Azure IaaS deployments and administration
- Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux)
- Fluency to read, write and speak English.

**Additional or Preferred Qualifications**:

- Familiarity with one, or more, shell environments: BASH, sh, tcsh, ksh, etc.
- Experience with Linux, OSS
- Experience administering Linux (boot process, file systems, network device and protocol configuration)
- Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
- Familiarity with SAN, NAS, Hyper-V, VMWare, iSCSI- Working knowledge of troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.
- Familiarity with networking concepts including TCP, IP, NAT, DNS
- Understanding of Virtualization concepts and virtual system administration

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

  • Advanced Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    About the Role:Crg Solutions is looking for an experienced Advanced Technical Support Engineer to join our team. As an Advanced Technical Support Engineer, you will provide advanced technical support to customers with complex technical issues related to Big Data and Analytics solutions.Key Responsibilities:Provide advanced technical support via telephone,...

  • Technical Support Engineer

    hace 5 días

    San José, San José, Costa Rica It Link Now, Llc A tiempo completo

    **Technical Support Role**We are seeking a skilled Technical Support Engineer to join our team at It Link Now, LLC. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and collaborating with other team members to resolve complex technical problems.**Key...

  • Technical Support Engineer

    hace 5 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Company OverviewThe Microsoft Customer Experience & Success (CE&S) organization is a global team of professionals responsible for delivering exceptional customer experiences across all Microsoft products and services. With over 18,000 employees worldwide, CE&S is dedicated to building trust and confidence with every person and organization through seamless...

  • Technical Support Engineer

    hace 2 días

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Technical Support Engineer

    hace 4 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 2 días

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented, multilingual Tech Support Engineer 2 - Portuguese to work on behalf of our client to resolve difficult customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.**Driving exceptional outcomes with...

  • Technical Product Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Emerson A tiempo completo

    About the Role:We are seeking a Technical Product Support Engineer to join our team at Emerson. In this role, you will provide technical expertise and support for our Ovation product suite, working closely with customers and internal teams to resolve complex issues.Responsibilities:Diagnose and resolve technical issues related to Emerson's Ovation...

  • Advanced Technical Support Engineer

    hace 2 días

    San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    Technical Support Engineer Position:We're seeking an Advanced Technical Support Engineer to join our global support team. As a key member of our organization, you'll be responsible for resolving complex technical issues, collaborating with engineering teams, and expanding your expertise in VMware products.Key Responsibilities:Resolve complex technical...

  • Technical Support Engineer

    hace 2 días

    San José, San José, Costa Rica Servicenow A tiempo completo

    Job DescriptionWhat you get to do in this role:?? In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support...

  • Technical Support Engineer

    hace 4 días

    San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 4 días

    San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer Position

    hace 4 días

    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About the Role">We are seeking a skilled Technical Support Engineer to join our team at Cloud Software Group. As a Technical Support Engineer, you will be responsible for providing advanced-level technical support to customers in a fast-paced environment.Key Responsibilities:Answers incoming customer support requests with a focus on delivering world-class...

  • Senior Technical Support Engineer

    hace 2 días

    San José, San José, Costa Rica Servicenow A tiempo completo

    Job DescriptionWhat you get to do in this role:?? The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution.In support engineering, the customer and their positive experience is paramount and central to our daily efforts.ServiceNow...

  • Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 3 semanas

    San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...

  • Technical Support Engineer

    hace 1 semana

    San José, Costa Rica Cloudera A tiempo completo

    Business Area: Support **Job Description**: Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our team! Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our...

  • Technical Support Engineer

    hace 1 semana

    San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...

  • Technical Support Engineer

    hace 22 horas

    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...

  • Technical Support Engineer

    hace 4 semanas

    San José, Costa Rica Cloudera A tiempo completo

    Job Description: Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our team! Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our Frontline Support organization. The...

  • Technical Support Engineer

    hace 34 minutos

    San José, Costa Rica Cloudera A tiempo completo

    Job Description: Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our team! Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our Frontline Support organization. The...