Empleos actuales relacionados con Technical Support Engineer - San José - Cloudera
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our BSX Support Engineering team. As a key member of our team, you will be responsible for providing expert support engineering and troubleshooting services to ensure seamless customer experiences.Key ResponsibilitiesProviding engineering support for incoming tickets, including...
-
Technical Support Engineer
hace 21 horas
San José, San José, Costa Rica beBee Careers A tiempo completoJob DescriptionThe Technical Support Engineer will provide technical support to end users and staff, including diagnosing and resolving technical issues. This role requires strong technical skills and excellent communication skills.Key Responsibilities:Providing technical support to end users and staffDiagnosing and resolving technical hardware and software...
-
Technical Support Engineer
hace 1 día
San José, San José, Costa Rica beBee Careers A tiempo completoAbout the RoleWe are seeking a technical support engineer to join our team, responsible for providing high-quality support to software development teams.The successful candidate will have excellent communication skills, a strong analytical mindset, and the ability to work collaboratively in a global team environment.
-
Global Technical Support Engineer
hace 4 días
San José, San José, Costa Rica Microsoft A tiempo completoWe are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and ensuring that they receive the best possible experience.Responsibilities:- Provide technical support to customers via phone, email, or chat.- Troubleshoot...
-
Technical Support Engineer
hace 7 días
San José, San José, Costa Rica Zscaler A tiempo completoAt Zscaler, we're on a mission to protect our customers with cutting-edge technology.We're seeking a skilled Sr Product Support Engineer to join our growing Customer Care Organization.This role involves providing world-class post-sales technical support directly to customers and partners, as well as managing escalated issues that require advanced technical...
-
Technical Support Engineer
hace 1 día
San José, San José, Costa Rica beBee Careers A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our team. As a key member of our support group, you will be responsible for providing technical assistance to customers and partners who are experiencing issues with complex computer systems, software, or networked and wireless systems.Main Responsibilities:Provide technical...
-
Technical Support Engineer
hace 16 horas
San Juan, Costa Rica Storyblok A tiempo completoFrom the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster. As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of...
-
Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completo**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Support Engineer
hace 6 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completo**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented, multilingual Tech Support Engineer 2 - Portuguese to work on behalf of our client to resolve difficult customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.**Driving exceptional outcomes with...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Advanced Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Vmware A tiempo completoTechnical Support Engineer Position:We're seeking an Advanced Technical Support Engineer to join our global support team. As a key member of our organization, you'll be responsible for resolving complex technical issues, collaborating with engineering teams, and expanding your expertise in VMware products.Key Responsibilities:Resolve complex technical...
-
Technical Support Engineer
hace 1 semana
San Francisco, Heredia, Costa Rica Smarsh A tiempo completoOverviewSmarsh empowers organizations in regulated industries to manage risk and unleash intelligence in their digital communications. Our growing community counts on Smarsh every day to help them spot compliance, legal or reputational risks in multiple communication channels.We are committed to delivering industry-best service to our customers and partners...
-
Technical Support Solutions Engineer
hace 5 días
San Francisco, Heredia, Costa Rica Citrix A tiempo completo**Job Description**A Technical Support Solutions Engineer will be responsible for providing in-depth assistance to our customers via various channels.You will focus on analyzing complex problems related to Citrix products and customer environments using troubleshooting skills and technical knowledge.
-
Technical Support Engineer
hace 1 semana
San José, San José, Costa Rica Palo Alto Networks A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our customers and partners, including configuration, troubleshooting, and best practices. You will also manage support cases, provide fault isolation and...
-
Technical Support Engineer
hace 1 semana
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo**Job Overview**We are seeking a highly skilled Technical Support Engineer to join our team at Cloud Software Group. As a key member of our technical support group, you will play a critical role in providing exceptional customer service and ensuring the highest level of technical expertise.The successful candidate will have a strong background in networking...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Servicenow A tiempo completoJob DescriptionWhat you get to do in this role:?? In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support...
-
Senior Technical Support Engineer
hace 3 días
San Francisco, Heredia, Costa Rica Vmware A tiempo completo**The Elevator Pitch: Why will you enjoy this new opportunity?**VMware Premier Support for Telco is provided by dedicated, global solution support teams, committed to making our customers successful through proactive and reactive support with specific telco-industry focused SLAs.As a VMware Premier Support for Telco Senior Technical Support Engineer you will...
-
Technical Support Expert
hace 1 día
San José, San José, Costa Rica beBee Careers A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to customers, partners, and internal teams.Responsibilities:Provide technical support and troubleshooting for complex computer systems, software, and networked...
-
Senior Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Servicenow A tiempo completoJob DescriptionWhat you get to do in this role:?? The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution.In support engineering, the customer and their positive experience is paramount and central to our daily efforts.ServiceNow...
Technical Support Engineer
hace 3 semanas
Business Area:
Support
**Job Description**:
Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our team Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our Frontline Support organization. The person will be responsible for understanding customer issues and providing support with empathy and a sense of urgency following our tried and tested Cloudera Diagnostic Methodology. Customer Operations Engineers develop solid business, interpersonal, and technical skills in our open and collaborative environment to deliver the highest quality services to our valued customers.
What you will do:
- Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates.- Practicing active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency.- Learning new technology and soft skill sets.- Working cross-functionally with internal Engineering Teams and Account Teams to ensure speedy time to resolution exceeding our Service Level Agreement.- Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction.- Providing proactive support through the authoring of Knowledge Base articles and Community posts.- Participate in occasional weekend and holiday on-call roster.
What you will need to be successful:
- Technical Support and troubleshooting knowledge are preferred.- Understanding of basic Linux, DataBase, or programming concepts preferred.- Business-level English communication skills are preferred.
At Cloudera, we are passionate about creating a stimulating, supportive work environment for you. You’ll be hard-pressed to find a more positive and passionate work environment than Cloudera. Flexible work from anywhere policy, generous time-off policies including paid medical disability and child bonding leaves, volunteer time off policies, tuition reimbursement, social gatherings, Employee Resource Groups, and discount programs are just a few things that make working at Cloudera so great. We are building a company for the long term. The way we behave today, and the values that underlie our actions, are fundamental to that long-term success. According to our Core Values, we recognize and reward those who strive for equality, are committed, act with integrity, and take risks. Cloudera reflects the diversity of our communities and fosters an environment where everyone feels we can be our true selves. Cloudera also hosts Cloudera Cares with the broad goal of empowering our employees to make a difference in the local and global communities.
Management Level:
9 Individual Contributor
