Global Onboards Program Manager

hace 3 semanas


Alajuela, Alajuela, Costa Rica Jll A tiempo completo

JLL supports the Whole You, personally and professionally. As a key member of our team, you will play a vital role in managing the global contingent worker technical on and off-boarding program for GREF. The role oversees the end-to-end life cycle with a focus on mitigating risks and driving data accuracy. With a comprehensive knowledge and understanding of requirements fully aligned with GREF strategies, you will lead a multi-regional team to deliver a standardized program across all regions. Your primary responsibility will be to ensure the highest standards of data integrity and compliance through self-inspections, audits, and business analysis.

Key Responsibilities:
1. Resource optimization and team leadership of global and regional POCs in the Onboards program team, including Continuous Improvement & Development Planning.
2. Deliver program performance reporting against Success Metrics.
3. Liaise with multiple stakeholders, acting as an escalation point for customers.
4. Program stakeholder and customer engagement, keeping GREF People Management Program Manager and Lead up-to-date on overall program health, changes, risks, and issues.

What this role involves:
1. Leading a multi-regional team, ensuring workflow is optimized, and creating a high-performing program.
2. Collaboration with GREF People Management Program Lead to ensure clear expectations on goals, reporting, and budgets for the program are established and met.
3. Liaising with multiple stakeholders.
4. Delivering rhythm of business (ROB) for the program, including calls, reporting, audits, and analysis.
5. Establishing mechanisms to ensure consistently high levels of accuracy in data management and reporting, driving continuous improvement in automation to improve efficiency and data integrity.
6. Reviewing reporting data, weekly statistics, and status to ensure accuracy in execution, identify issues, and remedial plans.

Knowledge, Skills & Abilities:
1. Program management experience.
2. Ability to lead regional and global programs in real estate and facilities.
3. Comfortable working across multiple geographies and cultures, virtually, across several time zones, in a highly dynamic organization.
4. Strong organizational skills and capacity to prioritize in a complex, fast-paced environment.
5. Hands-on approach, show attention to details, and ownership.
6. Ability to lead and influence others.
7. Proven track record of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.
8. Excellent level of English is mandatory, other languages are a plus.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.

About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.



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