Hardware Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo
Job Summary

We are seeking a highly skilled Hardware TAC Support Engineer to join our team at Fujitsu. As a key member of our operations team, you will be responsible for providing top-notch support to our customers.

Key Responsibilities
  • Work in a 24x7x365 operations environment, including weekends and holidays, to troubleshoot network issues via telephone while using a video conference tool.
  • Develop, document, and execute validation test plans on hardware, software, plug-ins, and operating systems.
  • Perform health checks on all hardware and software components.
  • Develop, document, and execute automated test scripts in a lab and production environment.
  • Perform software and hardware upgrades in a lab and production environment.
  • Develop and document hardware and software baseline configurations.
  • Develop MOPs in a lab and production environment.
  • Perform hardware and software installation in a lab and production environment.
Requirements
  • 5+ years of experience in telecommunications.
  • Flexibility to work any shift, including weekends and holidays.
  • Advanced knowledge in network virtualization and cloud technologies.
  • Advanced knowledge of fiber optic networking, with emphasis on SONET.
  • Advanced knowledge of IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching.
  • Advanced knowledge of telecommunication technologies (SONET, DWDM, OTN).
  • Experience supporting new product deployments, test plan creation, and execution.
  • Strong written and verbal communication skills.
  • Ability to successfully manage multiple tasks while under pressure.
  • Detailed analytical abilities and technical writing skills.
  • Strong interpersonal skills and experience working with cross-functional teams.
  • Fluency in both English and Spanish, including reading and writing.
  • Ability to travel 50% of the time, or as needed.
Preferred Qualifications
  • Degree in Engineering and 10 years of working experience.
  • Intermediate to advanced knowledge of Fujitsu Telecommunication Products.
  • Cisco and Juniper Routing/Switching Certifications.
  • Comfortable performing product vendor evaluations.
  • Advanced knowledge of orchestrators.
  • Experience with server installation and server management.
  • Working knowledge of Cisco POD technology (server, switch, router).


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