Hardware Support Specialist
hace 2 meses
We are seeking a highly skilled Hardware TAC Support Engineer to join our team at Fujitsu. As a key member of our operations team, you will be responsible for providing top-notch support to our customers.
Key Responsibilities- Work in a 24x7x365 operations environment, including weekends and holidays, to troubleshoot network issues via telephone while using a video conference tool.
- Develop, document, and execute validation test plans on hardware, software, plug-ins, and operating systems.
- Perform health checks on all hardware and software components.
- Develop, document, and execute automated test scripts in a lab and production environment.
- Perform software and hardware upgrades in a lab and production environment.
- Develop and document hardware and software baseline configurations.
- Develop MOPs in a lab and production environment.
- Perform hardware and software installation in a lab and production environment.
- 5+ years of experience in telecommunications.
- Flexibility to work any shift, including weekends and holidays.
- Advanced knowledge in network virtualization and cloud technologies.
- Advanced knowledge of fiber optic networking, with emphasis on SONET.
- Advanced knowledge of IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching.
- Advanced knowledge of telecommunication technologies (SONET, DWDM, OTN).
- Experience supporting new product deployments, test plan creation, and execution.
- Strong written and verbal communication skills.
- Ability to successfully manage multiple tasks while under pressure.
- Detailed analytical abilities and technical writing skills.
- Strong interpersonal skills and experience working with cross-functional teams.
- Fluency in both English and Spanish, including reading and writing.
- Ability to travel 50% of the time, or as needed.
- Degree in Engineering and 10 years of working experience.
- Intermediate to advanced knowledge of Fujitsu Telecommunication Products.
- Cisco and Juniper Routing/Switching Certifications.
- Comfortable performing product vendor evaluations.
- Advanced knowledge of orchestrators.
- Experience with server installation and server management.
- Working knowledge of Cisco POD technology (server, switch, router).
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