Power Hardware Technical Expert

hace 4 semanas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Drive innovation in the world of technology by joining IBM Systems, where our servers and storage are no longer just devices - they can understand, reason, and learn. As a Technical Support Professional, you will be part of a team that powers the world's most important industries and designs leading-edge technology for cognitive business and cloud computing.

Key Responsibilities:

  • Provide technical expertise to the Field on problem determination/isolation, then provide action plans to resolve client issues.
  • Perform failure analysis on IBM Power Hardware I/O adapters and DASD, including travel to customer sites around the world.
  • Collaborate with colleagues to drive exceptional outcomes for our customers, making critical decisions every day.

Requirements:

  • A minimum of 3 years of experience working with IBM Power Hardware or X86_64 Server Hardware.
  • Exposure to IBM Power Hardware and features, Intel/AMD Hardware, System Adapters, HDD, SDD, & NVMe.
  • Demonstrated communication skills in a customer-facing environment.
  • A minimum of 1 year of experience in debugging system failures either hardware or software.

About IBM Systems:
IBM Systems helps IT leaders think differently about their infrastructure. Our systems are no longer just devices - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

As an IBMer, you'll be part of a growth-minded team that's always staying curious, open to feedback and learning new information and skills. We're a team that thrives in an environment where everyone can grow and develop themselves and their career, with continuous trust and support. We're looking for individuals who are courageous and willing to experiment every day, always striving for an outcome-focused approach in everything they do.

Are you ready to be a part of a team that's shaping the future of technology and driving innovation in the world of IBM Systems?



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