Hardware Support Specialist
hace 2 meses
Fujitsu is seeking a highly skilled Hardware Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.
Key Responsibilities- Shift Work: Willing to work any shift, including weekends and holidays, in a 24/7 operations environment.
- Troubleshooting: Troubleshoot network issues via telephone while using a video conference tool.
- Customer Service: Provide exceptional customer service skills to ensure high levels of client satisfaction.
- Test Planning: Develop, document, and execute validation test plans on hardware, software, plug-ins, and operating systems.
- Health Checks: Perform health checks on all hardware and software components.
- Automated Testing: Develop, document, and execute automated test scripts in a lab and production environment.
- Software and Hardware Upgrades: Perform software and hardware upgrades in a lab and production environment.
- Configuration Development: Develop and document hardware and software baseline configurations.
- MOPs Development: Develop and document MOPs in a lab and production environment.
- Installation: Perform hardware and software installation in a lab and production environment.
- Experience: 5+ years of working experience in telecommunications.
- Flexibility: Flexibility to work any shift, including weekends and holidays.
- Advanced Knowledge: Advanced knowledge in network virtualization and cloud technologies.
- Telecommunication Technologies: Advanced knowledge of telecommunication technologies, including SONET, DWDM, and OTN.
- IP Protocols: Advanced knowledge of IP protocols, including OSPF, BGP, and IS-IS.
- Routing and Switching: Advanced knowledge of routing and switching technologies.
- Communication Skills: Strong written and verbal communication skills.
- Analytical Skills: Detailed analytical abilities and technical writing skills.
- Interpersonal Skills: Strong interpersonal skills and experience working with cross-functional teams.
- Language Skills: Must be fluent in both English and Spanish, including reading and writing.
- Travel: Must be able to travel 50% of the time, or as needed.
- Education: Degree in Engineering and 10 years of working experience.
- Product Knowledge: Intermediate to advanced knowledge of Fujitsu telecommunications products.
- Certifications: Cisco and Juniper routing/switching certifications.
- Vendor Evaluations: Comfortable performing product vendor evaluations.
- Orchestrators: Advanced knowledge of orchestrators.
- Server Installation: Experience with server installation and server management.
- Cisco POD Technology: Working knowledge of Cisco POD technology.
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