Highly Skilled Hardware Support Professional
hace 3 semanas
Key Accountabilities
As a Hardware TAC Support Engineer, you will be responsible for providing top-notch technical support to our clients.
Responsibilities
- Provide expert-level technical support via telephone and video conference tools.
- Develop, document, and execute validation test plans for hardware, software, and operating systems.
- Perform health checks on all hardware and software components.
- Develop, document, and execute automated test scripts in lab and production environments.
- Perform software and hardware upgrades in lab and production environments.
- Develop and document hardware and software baseline configurations.
- Develop MOPs in lab and production environments.
- Perform hardware and software installations in lab and production environments.
Qualifications
To be successful in this role, you must have:
- 5+ years of experience in telecommunications.
- Flexibility to work any shift, including weekends and holidays.
- Advanced knowledge in network virtualization and cloud technologies.
- Advanced knowledge of IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching.
- Advanced knowledge of telecommunication technologies (SONET, DWDM, OTN).
- Experience supporting new product deployments, test plan creation, and execution.
- Strong written and verbal communication skills.
- Ability to successfully manage multiple tasks while under pressure.
- Detailed analytical abilities and technical writing skills.
- Strong interpersonal skills and experience working with cross-functional teams.
- Fluency in both English and Spanish, including reading and writing.
- Ability to travel 50% of the time or as needed.
Preferred Qualifications
A degree in Engineering and 10 years of working experience would be an asset. Additionally, intermediate to advanced knowledge of Fujitsu Telecommunication Products, Cisco and Juniper Routing/Switching Certifications, and experience with server installation and server management would be beneficial.
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