Highly Skilled Hardware Support Professional

hace 3 semanas


San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

Key Accountabilities

As a Hardware TAC Support Engineer, you will be responsible for providing top-notch technical support to our clients.

Responsibilities

  • Provide expert-level technical support via telephone and video conference tools.
  • Develop, document, and execute validation test plans for hardware, software, and operating systems.
  • Perform health checks on all hardware and software components.
  • Develop, document, and execute automated test scripts in lab and production environments.
  • Perform software and hardware upgrades in lab and production environments.
  • Develop and document hardware and software baseline configurations.
  • Develop MOPs in lab and production environments.
  • Perform hardware and software installations in lab and production environments.

    Qualifications

    To be successful in this role, you must have:

    • 5+ years of experience in telecommunications.
    • Flexibility to work any shift, including weekends and holidays.
    • Advanced knowledge in network virtualization and cloud technologies.
    • Advanced knowledge of IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching.
    • Advanced knowledge of telecommunication technologies (SONET, DWDM, OTN).
    • Experience supporting new product deployments, test plan creation, and execution.
    • Strong written and verbal communication skills.
    • Ability to successfully manage multiple tasks while under pressure.
    • Detailed analytical abilities and technical writing skills.
    • Strong interpersonal skills and experience working with cross-functional teams.
    • Fluency in both English and Spanish, including reading and writing.
    • Ability to travel 50% of the time or as needed.

      Preferred Qualifications

      A degree in Engineering and 10 years of working experience would be an asset. Additionally, intermediate to advanced knowledge of Fujitsu Telecommunication Products, Cisco and Juniper Routing/Switching Certifications, and experience with server installation and server management would be beneficial.



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