Customer Support and Sales Representative

hace 4 semanas

San José, San José, Costa Rica Filtersmart A tiempo completo

This is a remote work from home position with Filtersmart, a small but growing eCommerce company in the water filtration industry.

We sell directly from our website to customers across the U.S. and specialize in whole house water filters as well as salt-free water softeners.

We are a green environmentally conscious company with an outstanding product that is consistently 5 stars rated.

We will train but also expect the person to learn product knowledge quickly.

Our customers are generally older homeowners looking to filter the water in their homes.

Our customers are very friendly and nice to talk to and we have very few returns or unhappy customers.

Someone that is very friendly and warm would be great for this position.

Responsibilities:

  • Present, promote and sell products/services using solid arguments to existing and prospective customers.
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
  • Establish, develop and maintain positive business and customer relationships.
  • Reach out to customer leads through cold calling.
  • Expedite the resolution of customer problems and complaints to maximize satisfaction.
  • Achieve agreed upon sales targets and outcomes within schedule.
  • Coordinate sales effort with team members and other departments.
  • Analyze the territory/market's potential, track sales and status reports.
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and promotional trends.
  • Continuously improve through feedback.

Requirements and skills:

  • Proven work experience as a Sales Representative.
  • Excellent knowledge of MS Office.
  • Familiarity with BRM and CRM practices along with ability to build productive business professional relationships.
  • Highly motivated and target driven with a proven track record in sales.
  • Excellent selling, negotiation and communication skills.
  • Prioritizing, time management and organizational skills.
  • Ability to create and deliver presentations tailored to the audience needs.
  • Relationship management skills and openness to feedback.

**Salary**: $7.00 - $10.00 per hour

Expected hours: 40 per week

**Education**:

Associate (required)

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