Technical Support Specialist: Exploring Cutting-Edge Technology Opportunities

hace 15 horas


San José, San José, Costa Rica Microsoft A tiempo completo

About Us

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At Microsoft, we empower every person and organization on the planet to achieve more. We believe in harnessing our collective potential to drive innovation and make a meaningful impact.

Internship Overview

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We welcome thousands of university graduates from around the world to join our team each year. Our interns work on real-world projects, collaborate with teams globally, and have the opportunity to build community, explore their passions, and achieve their goals.

Your Role

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As a Technical Support Specialist, you will provide technical assistance to customers, partners, and internal stakeholders. You will diagnose, troubleshoot, and resolve complex computer systems, software, and networked issues.

Responsibilities

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- Collaborate with cross-functional teams to resolve technical issues
- Utilize troubleshooting tools to identify and resolve problems
- Develop solutions to meet customer needs using log analysis and other proprietary tools
- Provide feedback to improve products and processes
- Attend case triage meetings and share ideas to resolve complex problems

Qualifications

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- Bachelor's Degree in Information Technology, Computer Science, or related field, with one year remaining before graduation
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Passion for technology and working with customers

Benefits and Perks

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We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our perks include access to cutting-edge technology, professional development opportunities, and a diverse and inclusive work environment.



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