Customer Service Liaison
hace 6 días
Job Description Overview
As an Order Management Specialist at Arxada, you will be part of a dynamic team that coordinates and follows up on orders for the LSI business. Your primary responsibility will be to interact with customers, stakeholders, and internal teams to ensure seamless order management.
Key Responsibilities
- Coordinate and follow up on orders to meet customer expectations.
- Communicate effectively with customers and internal teams to resolve issues and provide updates.
- Build strong relationships with customers to deliver exceptional customer service and satisfaction.
- Collaborate with cross-functional teams to address customer complaints and implement corrective action plans.
- Maintain accurate and up-to-date SAP master data.
- Provide backup support to the team during absences.
Requirements and Qualifications
- Advanced degree in logistics, supply chain, or imports-related field (preferred).
- Advanced English language proficiency.
- At least one year of experience in logistics, supply chain, or order management roles.
- Basis knowledge of Excel and Microsoft Word.
- Familiarity with SAP, Oracle, or similar ERP systems.
- Excellent interpersonal and negotiation skills to resolve supply chain issues.
- Ability to work in a fast-paced environment and interact with various levels of management.
- Critical thinking, problem-solving, multi-tasking, and listening skills are essential.
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