Global Partner Liaison

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

We are looking for a Global Partner Liaison to join our team at Amzn Support Srvcs Costa Rica. As a key member of our Selling Partner Support team, you will be responsible for providing world-class support, technical assistance, and account management services to our global partners.

Our ideal candidate will have a minimum of 6 months of experience in a customer service and contact center environment and will be fluent in English and Spanish with 90% proficiency in both languages.

The successful candidate will possess excellent written and oral communication skills, a proven track record of delivering high-quality results, and meeting performance metrics. They will also demonstrate a strong sense of urgency and adaptability.

We offer a dynamic and fast-paced work environment with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please apply for this exciting opportunity.

Responsibilities:

  • Demonstrate ownership of every partner interaction to achieve successful first-time resolution on all contacts
  • Demonstrate the ability to work independently while using departmental resources, policies, and procedures
  • Maintain high performance metrics such as quality, productivity, first contact resolution, and attendance

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