Customer Service Director

hace 2 días


San José, San José, Costa Rica Scalelab Inc A tiempo completo

Scalelab Inc.

We are seeking a seasoned customer service professional to lead our remote support team from the ground up. As Customer Service Director, you will be responsible for establishing and implementing a comprehensive strategy for delivering exceptional customer experiences. Your primary objective will be to create a cohesive and efficient team structure, ensuring seamless communication across time zones and shifts.

Key responsibilities include:

  • Fulfilling full-circle management of the subordinate team, providing guidance and support as needed.
  • Conducting an in-depth analysis of the current customer service structure, highlighting areas of improvement and summarizing findings in a detailed document.
  • Working closely with the customer service team to enhance politeness, source of leads, sales, and upselling efforts.
  • Developing and delivering effective onboarding programs for new team members.
  • Crafting shift schedules that cater to the needs of the team and promote productivity.
  • Leading performance reviews and creating intervention plans to address areas of concern.
  • Suggesting innovative procedures to elevate customer satisfaction.
  • Motivating the customer service team to meet goals and exceed expectations.
  • Ensuring clear communication channels across the organization.
  • Configuring call center and CRM systems for the customer support team.
  • Acting as a line manager and resolving escalated customer issues.

Requirements:

  • Fluent English language proficiency and ability to work remotely.
  • Strong leadership and management skills, with a minimum of 5 years of experience in customer service or a related field.
  • Technical aptitude, with a proven track record of setting up and managing virtual teams.
  • Demonstrated ability to manage ambiguity and resolve problems efficiently.
  • Self-motivated individual with a bias for action and excellent multitasking skills.
  • Ability to thrive in a fast-paced environment with minimal supervision.


  • San José, San José, Costa Rica Softwareone A tiempo completo

    **Service Operations Director Role**SoftwareONE Global Services is a dynamic organization that provides structure, delivery requirements, and services to clients worldwide. We are seeking a skilled Service Operations Director to join our team.In this role, you will be responsible for managing project escalations to resolution, ensuring team meets KPIs for...

  • Customer Care Director

    hace 3 semanas


    San José, San José, Costa Rica Nitel A tiempo completo

    **the gig**You lead a team of Inside Sales/Customer Care Specialists and are focused on providing an excellent customer experience for new and existing customers and you serve as an escalation point for major customer issues.You and your team have the opportunity provide customers with creative solutions and to improve customer.You direct and oversee all...


  • San José, San José, Costa Rica Servicenow A tiempo completo

    **About the Role**We are seeking a seasoned Customer Success Director to lead our Success Center team in delivering exceptional customer experiences across our digital, commercial, and mid-market customers.The ideal candidate will be responsible for developing strong executive relationships, executing customer success strategies, and driving business growth...


  • San José, San José, Costa Rica Acquia A tiempo completo

    Job DescriptionThis is an exciting opportunity to join our team as a Customer Success Director. In this role, you will be responsible for driving account growth and maintaining strong relationships with our customers.Key ResponsibilitiesDevelop and execute strategies to drive account growth and maintain strong customer relationshipsCollaborate with internal...

  • Service Delivery Director

    hace 3 semanas


    San José, San José, Costa Rica Bairesdev A tiempo completo

    Who We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Join Our Team Costa Rica's Call Center is hiring Customer Service AgentsAre you passionate about customer service? Do you thrive in a supportive team environment? We're looking for enthusiastic individuals to join our customer service team at Costa Rica's Call CenterRequirements:• Previous experience in customer service or a call center (preferred).•...


  • San José, San José, Costa Rica Arxada A tiempo completo

    About ArxadaArxada is a pioneering leader with a powerful legacy of creating specialty chemicals and solutions that enhance the performance of our customers and their products. Our solutions, expertise, and support empower them to be more efficient, effective, and sustainable. We are passionate about empowering high performance and enabling our employees,...


  • San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    Job SummaryWe are seeking a Customer Service Coordinator to join our team at Marriott Worldwide. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to our guests and resolving any issues that may arise during their stay.Key ResponsibilitiesRespond to guest inquiries and resolve any issues promptly and...


  • San José, San José, Costa Rica E2E Technology Solutions A tiempo completo

    E2E Technology Solutions Job DescriptionWe are looking for a skilled Customer Service Representative to join our team in San Jose, Costa Rica. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective resolution of service requests through...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    Why ClearSource?ClearSource is passionate about our Core ValuesCustomer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...


  • San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    About This RoleWe are seeking an experienced retail professional to join our team as a Customer Service Manager.In this role, you will be responsible for providing exceptional customer service, managing inventory, processing transactions, and supporting the team in achieving sales goals.The ideal candidate will have excellent communication skills, a strong...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service RepresentativePosición 100% PRESENCIAL, oficina se ubica en Santa Ana.Horario de Martes a Sábado de 7am a 4pm.**Requisitos**:Inglés avanzado.Título de bachillerato.Minimo 1 año de experiência en call center.**Salary**: ¢600,000.00 - ¢670,000.00 per month**Education**:- High school or equivalent (required)**Experience**:- customer...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable.We are passionate about empowering high...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're on the lookout for a talented Customer Service Representative to join our Critical Situation Management & Escalation Team (CMET).This team is responsible for delivering world-class management of critical situations for premier enterprise customers. As a Customer Service Representative, you'll be at the forefront of coordinating and...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    Job Summary:We are seeking a highly skilled and customer-focused English language support specialist to join our team at Infotree Global Solutions in Santa Ana. As a key member of our customer experience team, you will be responsible for providing exceptional service to clients by exceeding their expectations.About the Role:This is a full-time permanent...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a highly skilled Support Specialist to provide exceptional customer service while managing high-severity issues. As an Escalation Resolution Expert, you'll communicate proactively with customers and ensure a positive support experience at all levels of the support structure.You'll act as a liaison between end-user customers and our...


  • San José, San José, Costa Rica Infina Health A tiempo completo

    At Infina Health, we are seeking highly skilled Customer Service Representatives to join our team. As a Dispatcher & Phone Operator, you will play a vital role in managing all aspects of our operations.Key Responsibilities:Receive and respond to emergency and non-emergency calls in a timely and professional mannerAddress customer complaints and concerns by...


  • San José, San José, Costa Rica United Airlines A tiempo parcial

    We have a wide variety of career opportunities around the world — come find yours.Airport OperationsThe Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.Relocation assistance is not provided.Please submit a resumes/CV in English.Job overview and responsibilitiesStaffing the...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    About WNS Global ServicesAt WNS Global Services, we empower our clients to outperform through our passion for service and innovation.We understand the importance of delivering exceptional customer experiences, which is why we've established a robust Service Desk function.This team is dedicated to providing timely and effective support to clients, ensuring...


  • San José, San José, Costa Rica Tooltec 3Dp A tiempo completo

    About This Role:We are looking for a highly motivated and organized individual to join our team as a Customer Service Assistant. The successful candidate will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records.This role requires excellent communication and problem-solving skills, as well as the ability to work...