Customer Service Representative

hace 4 días


San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

Job Summary:

We are seeking a highly skilled and customer-focused English language support specialist to join our team at Infotree Global Solutions in Santa Ana. As a key member of our customer experience team, you will be responsible for providing exceptional service to clients by exceeding their expectations.

About the Role:

This is a full-time permanent position that requires strong communication skills, a positive attitude, and the ability to work collaboratively with leaders and the wider team. You will be handling customer inquiries, resolving issues, and promoting products and services to meet the needs of each client.

Key Responsibilities:

  • Providing exceptional customer service through multiple channels, including phone, email, and chat
  • Resolving customer complaints and concerns in a fair and honest manner
  • Upselling and cross-selling products and services to meet client needs
  • Working collaboratively with the team to achieve sales targets and improve customer satisfaction
  • Maintaining accurate records of customer interactions and transactions

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience
  • Advanced level of English proficiency (C1 or higher)
  • At least 1 year of experience in a call center environment
  • Strong attendance, performance, and adherence to policies are essential for this role

Benefits:

We offer a competitive salary package, including a base salary up to $60,000 per month, plus additional benefits such as opportunities for career growth and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • San José, San José, Costa Rica Infina Health A tiempo completo

    At Infina Health, we are seeking highly skilled Customer Service Representatives to join our team. As a Dispatcher & Phone Operator, you will play a vital role in managing all aspects of our operations.Key Responsibilities:Receive and respond to emergency and non-emergency calls in a timely and professional mannerAddress customer complaints and concerns by...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service RepresentativePosición 100% PRESENCIAL, oficina se ubica en Santa Ana.Horario de Martes a Sábado de 7am a 4pm.**Requisitos**:Inglés avanzado.Título de bachillerato.Minimo 1 año de experiência en call center.**Salary**: ¢600,000.00 - ¢670,000.00 per month**Education**:- High school or equivalent (required)**Experience**:- customer...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're on the lookout for a talented Customer Service Representative to join our Critical Situation Management & Escalation Team (CMET).This team is responsible for delivering world-class management of critical situations for premier enterprise customers. As a Customer Service Representative, you'll be at the forefront of coordinating and...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    Why ClearSource?ClearSource is passionate about our Core ValuesCustomer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    Nos encontramos en búsqueda de un Customer Service Representative, para uno de nuestros clientes en la zona de Santa Ana, posición 100% presencial.**Requisitos**:- Bachillerato en Educación Media concluido.- Experiência previa de al menos 1 año en Call Center.- Inglés avanzado.Tipo de puesto: Tiempo completoSalario: ¢500,000.00 - ¢600,000.00 al...


  • San José, San José, Costa Rica E2E Technology Solutions A tiempo completo

    E2E Technology Solutions Job DescriptionWe are looking for a skilled Customer Service Representative to join our team in San Jose, Costa Rica. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective resolution of service requests through...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a highly skilled Support Specialist to provide exceptional customer service while managing high-severity issues. As an Escalation Resolution Expert, you'll communicate proactively with customers and ensure a positive support experience at all levels of the support structure.You'll act as a liaison between end-user customers and our...


  • San José, San José, Costa Rica Infotree Global A tiempo completo

    We are hiringCustomer Service RepresentativeWhat do you need?- High School or **9th grade completed**:- At least **8 months of experience **in the call center industry- **Advanced English Level**:- Ability to **work on site **in Santa Ana- Schedule Tuesday to Saturday from 7**:00 am to 4:00 pm****Salary**: ¢500,000.00 - ¢600,000.00 per month**Education**:-...


  • San José, San José, Costa Rica Stt Group A tiempo completo

    **Descripción del puesto**:We are hiring a customer service representative to support law firms in the USA.As part of your duties you will receive inbound and outbound calls from clients, completingall paperwork and entering data requested,**Requisitos**:**Requirements**:1.High school diploma, general education degree, or equivalent.2.Ability to handle...


  • San José, San José, Costa Rica Nitel A tiempo completo

    Job Description:Nitel seeks a skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences by driving timely deliverables and creating robust relationships with internal and external stakeholders.**Key Responsibilities:**- Manage all aspects of the...


  • San José, San José, Costa Rica PST A tiempo completo

    PST.AG is seeking a highly motivated and communicative individual to join our team as a customer service representative. This role offers the opportunity to work in a dynamic, international environment where you will be responsible for providing seamless customer support.Key Responsibilities:Create and resolve customer casesProvide comprehensive customer...


  • San José, San José, Costa Rica Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.**"Evolving the BPO services and helping with our clients´ needs to a whole new level."Compensation**:USD 3 - 5/hour.**+ Holiday pay (up to 2x pay rate).Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia,...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general product inquiry to ASCO Numatics and Aventics.Ensures information given to customers is timely and accurate.The representative is...


  • San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    Job SummaryWe are seeking a Customer Service Representative to join our team at Marriott Worldwide. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our guests.Key Responsibilities:Respond to guest calls, requests, and concerns in a timely and professional manner.Operate the telephone...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewWNS Global Services is a global leader in Business Process Management (BPM), serving over 400 clients worldwide. With operations in nine countries across North America, South America, and Europe, we provide business value to our clients by combining operational excellence with deep domain expertise in key industry verticals.About WNS Costa...


  • San José, San José, Costa Rica Convera A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service while ensuring seamless payment processes.Key Responsibilities:Daily monitoring of outstanding invoices and thorough investigation before contacting...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **Responsibilities**:Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics.Ensures information given to customers is timely and accurate.The representative...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    About Infotree Global SolutionsWe are a leading provider of innovative solutions and services, committed to delivering exceptional customer experiences. Our team is dedicated to helping clients achieve their goals through our expertise in customer support.Job SummaryWe are seeking an experienced English Customer Service Representative to join our team in...


  • San José, San José, Costa Rica American Airlines A tiempo completo

    Job OverviewWe're looking for a Travel Service Representative to join our team at American Airlines. In this role, you will be responsible for providing exceptional customer service to passengers, processing reservations, issuing tickets, and handling baggage checks. As a Travel Service Representative, you will be the face of American Airlines and play a...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Join Our Team Costa Rica's Call Center is hiring Customer Service AgentsAre you passionate about customer service? Do you thrive in a supportive team environment? We're looking for enthusiastic individuals to join our customer service team at Costa Rica's Call CenterRequirements:• Previous experience in customer service or a call center (preferred).•...