Service Operations Director

hace 7 días


San José, San José, Costa Rica Softwareone A tiempo completo

**Service Operations Director Role**

SoftwareONE Global Services is a dynamic organization that provides structure, delivery requirements, and services to clients worldwide. We are seeking a skilled Service Operations Director to join our team.

In this role, you will be responsible for managing project escalations to resolution, ensuring team meets KPIs for service quality and delivery, and developing team members based on global service strategy.

Main Responsibilities:

  • Managing project escalations to resolution
  • Ensuring team meets KPIs for service quality and delivery
  • Developing team members based on global service strategy
  • Managing individual and team utilization metrics
  • Providing operational direction to the team

Requirements:

  • Overall 3-4 years of relevant experience with project management
  • 3-4 years of professional experience in leading teams
  • Subject matter expert in Microsoft 0365
  • MS 900, SC900, MS100 certifications required


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