Front Desk Junior Business Analyst Position

hace 4 días


San José, San José, Costa Rica Bacardi A tiempo completo

About the role:

This position is ideal for someone who is passionate about growing and developing their skills. You will need to have a positive attitude to face challenges as they come and take ownership of your processes.

Your key responsibilities will include monitoring and generating actions to improve or maintain good performance of the PTP KPI's, supporting internal and external inquiries through Sys Aid tickets, calls and chats, and supporting process controls.

You will work closely with our consumer at the heart of everything we do. You will also be responsible for performing analysis of PTP KPIs to present in monthly market reviews, identifying and supporting continuous improvement opportunities, and maintaining a positive NPS score about the satisfaction of our internal and external customers.

To be successful in this role, you will need to have strong analytical, diagnostic, and problem-solving skills. You will also need to be able to multitask and prioritize effectively.


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