Workforce Management Specialist
hace 16 horas
Unlock the Power of Data
Experian is a global information services company, empowering consumers and businesses to thrive.
We are committed to creating a better tomorrow through innovative data solutions.
About ExperianA leader in data-driven decision-making, Experian helps organizations unlock their full potential.
We take pride in our work, fostering a culture of diversity, equity, and inclusion.
Job DescriptionAs a Wfm Forecaster at Experian, you will play a key role in optimizing our workforce management processes.
You will be responsible for analyzing complex data sets, identifying trends, and developing predictive models to forecast contact center activity.
- Collaborate with cross-functional teams to design and implement efficient workforce strategies
- Analyze and interpret large data sets to identify areas for process improvement
- Develop and maintain accurate forecasting models to ensure optimal resource allocation
To succeed in this role, you will need:
- Mastery of workforce management principles and practices
- Excellent analytical and problem-solving skills
- Experience working with large data sets and statistical modeling tools
- Strong communication and collaboration skills
At Experian, we value our employees and offer a range of benefits to support their well-being and career growth.
We are an equal opportunities employer, committed to creating a diverse and inclusive workplace culture.
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