Strategic Workforce Planning Specialist

hace 5 días

San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Enterprise Workforce Management team at Citi is responsible for driving the company's transformation efforts around staffing and skill adequacy, as well as organization design. This is an exciting time to join the team as we are in the building phase of developing the set of capabilities, processes, and tools to analyze, forecast, organize, and plan for the future of the workforce.

We are a global team with highly motivated colleagues who are focused on ensuring Citi has the right number of people, with the right skills, at the right place, time, and cost. The role is part of the Enterprise Workforce Management team and is responsible for developing and delivering critical workforce insights and reporting in a controlled and governed environment.

Key Responsibilities:

  • Drive the measurement and monitoring of staffing and skills adequacy, including dual roles and matrix reporting.
  • Maintain controls in relation to data sources, data quality, and validation.
  • Contribute to reporting and insights around status, gaps, remediation actions progress to management committees, board, and regulators.
  • Own processes that ensure workforce planning framework-related monitoring and processes are effectively applied, with checkpoints throughout the process to mitigate risks and inaccuracies and their potential downstream impacts.
  • Implement and maintain effective operational controls of the workforce planning process.
  • Partner with Businesses and Functions, Finance, and Enterprise Workforce Management teams to develop impactful reporting and insights to deliver on growing internal and external requirements.

Qualifications and Experience:

  • 5-7+ years' experience in strategic workforce planning/management or management reporting/business intelligence with a headcount focus.
  • Good understanding of key principles involved in strategic workforce planning or background in financial planning, and business operations.
  • Ability to understand, marshal, and interpret a wide range of information, ideas, and concepts, draw conclusions, and make recommendations.
  • Demonstrated experience of presenting complex ideas, data, and analysis in a visually accessible way, ability to draft presentations and documentations to communicate key conclusions and complex issues to senior stakeholders.
  • Experience in driving Transformation and Change management in a large, regulated organization.
  • Ability to analyze data and prepare executive-level reports and insights.

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