Workforce Planning Business Intelligence Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

Transforming smiles and changing lives is at the heart of Align Technology. We believe that a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

As a Workforce Planning Business Intelligence Specialist, you will be part of a culture that is helping to improve lives every day through digital dentistry.

This exciting new role would involve analyzing, monitoring, and evaluating the function of the workforce (call or service) center by monitoring activities on a real-time basis. You will create schedules and provide regular reports to management on workload and workforce. Working with Finance, you will maintain budget accuracy and improve forecast capabilities.

You will define both long-term strategies and ever-changing, short-term, and immediate workforce needs. Handling shift change requests and monitoring new-hire, holiday, and seasonal shift needs will also be key responsibilities. Updating and maintaining scheduling databases with current information will require meticulous attention to detail.

To succeed in this role, you will need to possess problem-solving skills, thoroughness, attentiveness to detail, and decision-making skills. Proficiency in Excel and certification in Workforce Management and Statistical Business Analyst will be highly valued.

At Align Technology, we value diversity and inclusion. We believe that our differences are what make us strong, and we strive to create an environment where everyone feels welcome and empowered to contribute their best work.

We offer competitive salaries, including an estimated salary of $85,000 per year for this role. Additionally, we provide comprehensive benefits packages, flexible work arrangements, and opportunities for professional growth and development.



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